Shared Services Field Operations Coordinator

About the role

The Field Operations Coordinator is crucial in ensuring the successful completion of field operations by providing essential technical support, quality control, and administrative assistance.

Responsibilities

• Provide technical support to field representatives via phone, email, and remote access.
• Conduct thorough checkout procedures to verify completion of field tasks and identify potential issues.
• Capture and review video recordings of fieldwork to ensure quality standards are met.
• Escalate complex technical or procedural issues to level 2 support for resolution.
• Aid field representatives with system access, troubleshooting, and locating job instructions.
• Audit survey photos to assess job completion accuracy and escalate discrepancies.
• Perform various administrative tasks, including data entry, report generation, and correspondence.
• Continuously seek opportunities to improve processes and enhance operational efficiency.
• Demonstrate excellent problem-solving, communication, and time-management skills.

Qualifications

• Excellent client-facing and internal communication skills.
• Strong organizational skills, including attention to detail and multi-tasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Adaptability to handle changing priorities and workflows.
• Call center or customer service experience preferred.

What You Can Expect From 2020 Companies

We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees.

Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.