Shared Services Assistant

About the role

Betts Company is a family-owned organization with a long history of supporting the transportation and manufacturing industries. Through our manufacturing, truck parts and service, and shared services operations, we are committed to providing dependable service, building strong relationships, and supporting the employees and customers who keep our business moving. The Shared Services Assistant provides administrative and operational support to the Shared Services team, which includes Human Resources, Information Technology, and Finance. This position plays an important role in supporting the day-to-day needs of the team by maintaining records and documentation, assisting with employee and vendor communication, coordinating administrative processes, and helping ensure internal requests are completed accurately, timely, and professionally.

Responsibilities

• Provide general administrative support to Shared Services, including Human Resources, Information Technology, and Finance.
• Greet and assist employees, visitors, vendors, and customers in a professional and courteous manner.
• Answer, screen, and direct incoming phone calls, emails, and internal requests to the appropriate department or team member.
• Prepare, copy, scan, file, distribute, and track documents, forms, reports, correspondence, and other administrative materials.
• Maintain organized electronic and physical files, records, forms, templates, contact lists, and department documentation in accordance with company procedures.
• Coordinate meetings, calendars, conference rooms, appointments, travel arrangements, lunches, and other administrative activities as needed.
• Order, maintain, and organize office supplies, breakroom supplies, equipment, mail, packages, deliveries, and other shared resources.
• Support HR and IT with onboarding preparation, new hire paperwork, employee file maintenance, training records, benefit-related documents, interview scheduling, employee communications, and employee events.
• Maintain confidentiality of employee, payroll, benefits, financial, technology, and company information at all times.
• Support Information Technology by submitting and tracking IT requests, coordinating equipment setup or returns, maintaining inventory records, assisting with user access forms, and communicating basic technology needs to the appropriate IT resource.
• Assist Finance with invoice routing, vendor documentation, purchase orders, expense reports, credit card receipts, data entry, basic reconciliations, and other accounting or administrative support tasks as assigned.
• Help collect, review, and organize documentation needed for audits, compliance, reporting, or internal review.
• Track and follow up on assigned administrative requests to ensure timely completion, accurate communication, and strong internal customer service.
• Support company events, meetings, trainings, employee activities,