HR Shared Service Assistant

Job Description

Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

What You Need To Know

• Provide high touch services to employees, Human Resource staff, managers, and executives ensuring all team service level agreements are met.
• Maintain strong knowledge of policies, procedures and systems to offer quick and accurate assistance to customers.
• Manage work using various applications, job aids and procedures.
• Research, resolve and respond to inquiries/requests that cover a multitude of topics via various input channels (Chat, Voice, Email, Case, Social Media, etc.).
• May serve as an administrative liaison with others within or outside the organization regarding issues specific to HRSS.
• Provide support, development and/or leadership guidance to all volunteers.

What You Need To Succeed

• Education: High School Diploma or equivalent required. Associate’s or Bachelor’s degree in a related discipline preferred.
• Experience: Minimum 3 years of related work experience or equivalent combination of education and related experience. Workday experience preferred. Shared Services experience (HR/Payroll) preferred. Experience with Labor Relations/Unions preferred.

Skills & Abilities

• Ability to work within an 8am ET to 8pm ET time window. Overtime, holidays, and weekend work possible.
• Ability to handle extremely sensitive data with highest level of confidentiality.
• Ability to handle high level escalations from all levels of management.
• Strong written/verbal (phone) communication and listening skills.
• Strong customer orientation and interpersonal skills.
• Ability to demonstrate technical and functional competence including proficiency in MS Office Suite, or other relevant applications.
• Familiarity with CRM systems and practices.
• Ability to work both in an in-person and/or virtual team environment, if needed.
• Ability to work on a team and independently.
• Strong organizational and documentation skills.
• Focus on quality with a great attention to detail.
• Ability to analyze, solve problems and resolve conflicts.
• Ability to adapt and respond to different personality types.
• Ability to multitask, adapt to changing priorities, work under pressure and incorporate feedback to improve performance.
• Knowledge of HR/Payroll laws, regulations, concepts, and transaction processing highly desirable.
• FPC, CPP, PHR certification a plus.

Compensation

The salary range for this position is $21.00-$24.00 per hour. Note that the American Red Cross sets salary ranges aligned to a specific geographic location in which the work is performed. The stated salary range in this posting is an average. The specific salary information will be shared at the time of phone screening based upon your location and qualifications.

Benefits For You

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 15 days a year; based on FLSA status and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term Service Awards and recognition