Services Operations Coordinator - Ramorra

What You Will Do

• Serve as the primary support to the Services Program Manager, executing the day-to-day work required to take a customer program from contract signature to live launch.
• Own project set-up operations and packing instructions for Services fulfillment, ensuring every launch is configured accurately and ready on time.
• Cookordinate and support the transfer of projects to our third-party logistics partner, tracking open items and resolving gaps before handoff.
• Support customer onboarding and project launch communications, including training on the Ramorra software portal, shipment configurations, and other launch-related questions.
• Manage the Ramorra Services email inbox, triaging requests and routing or resolving them appropriately.
• Provide front-line customer and technical support for enterprise customers, escalating complex issues as needed.
• Partner with procurement and operations to create part numbers, source materials, and build customer-specific product configurations.
• Act as the point of contact for the fulfillment team when technical challenges arise, coordinating resolution across teams.
• Identify and help implement process improvements that streamline Services operations and support scale.

Who You Are

• 5+ years of experience in project management, implementation, operations, or customer onboarding, ideally in a B2B or SaaS environment.
• Demonstrated ability to manage multiple projects simultaneously from kickoff through completion, with strong attention to detail and follow-through.
• Comfortable working with ambiguity and building process where none exists yet.
• Solid technical aptitude — able to learn new software platforms quickly and troubleshoot issues alongside technical teams.
• Strong written and verbal communication skills; comfortable corresponding directly with enterprise customers.
• Proficient in Excel/Google Sheets; experience with project management tools (e.g., Asana, Monday, Smartsheet) and CRM systems preferred.
• Hightly organized and self-directed, with a bias toward action and ownership.

What We Offer

• $80K/yr - $100K/yr base salary + Stock Options
• We offer competitive compensation, benefits and a fantastic work environment:
• 95% paid Medical, 100% Dental & Vision for employees and a generous subsidy for dependents
• 11 Paid Holidays and generous Time Off policies
• 401K + Employer Match
• Paid parental leave policy

About the Role

This role is a Tasso employee position supporting the Ramorra brand and its customers. We're looking for someone equally comfortable with technology and operations. As a key member of the Ramorra Services team, this role offers visibility into the full lifecycle of a customer program and room to grow as the team scales.