ServiceNow Technical Lead (Director)

About the role

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.

Key Responsibilities

• Provide technical leadership and vision for the architecture, design, and deployment of complex ServiceNow solutions aligned with client business objectives and industry best practices.
• Advise clients on ServiceNow capabilities, limitations, and optimal use, demonstrating how the platform can address business needs and accelerate digital transformation.
• Leverage expertise in ServiceNow and integrating with enterprise platforms such as Workday and Oracle to drive clarity, direction, and innovation in ambiguous and high-impact client environments.
• Architect and manage integrations between ServiceNow and key enterprise systems, ensuring seamless, scalable, and secure data exchange.
• Guide requirements gathering by collaborating with stakeholders to elicit and translate business, functional, and technical needs into robust solution designs.
• Apply structured thinking and project execution methodologies to deliver clarity, actionable plans, and successful outcomes in complex environments.
• Establish, enforce, and champion technical standards, best practices, and quality assurance protocols for all ServiceNow implementations and integrations.
• Create and maintain comprehensive architecture documentation, integration specifications, and operational guides for client solutions.
• Facilitate effective, transparent communication with executive stakeholders, business users, developers, and project managers, ensuring alignment throughout the project lifecycle.
• Proactively assess emerging ServiceNow features, integration technologies, and market trends, recommending enhancements and innovations for client benefit.
• Mentor and develop junior consultants and technical teams, fostering a culture of learning, collaboration, and technical excellence.
• Lead multiple client engagements simultaneously, ensuring technical feasibility, strategic alignment, and delivery of measurable business value.

Required Qualifications

• Bachelor’s degree
• 7+ years ServiceNow Implementation experience
• Extensive, progressive experience as a Solution Architect, Technical Consultant, or Lead Developer working with the ServiceNow platform.
• 5+ greenfield ServiceNow implementations with HRSD and/or CSM
• Current ServiceNow Certified System Administrator (CSA) Certification REQUIRED
• Current ServiceNow Certified Application Developer (CAD) Certification REQUIRED
• Current ServiceNow Certified Implementation Specialist (CIS) Certification REQUIRED
• Demonstrated ability to lead and operate in fast-paced, ambiguous environments, providing clarity and structure through technical leadership and a consultative approach.
• Strong hands-on knowledge of ServiceNow modules, including ITSM, ITOM, HRSD, CSM, CMDB, and CSDM.
• Proven experience architecting and implementing integrations between ServiceNow and at least two enterprise platforms, with particular emphasis on Workday and/or Oracle integrations (e.g., Oracle Cloud, Oracle eBS, Workday HCM, etc.).
• Expertise with integration technologies such as REST/SOAP APIs, ETL, middleware solutions (e.g., MuleSoft, Dell Boomi), and web services.
• Demonstrated skill in designing secure, scalable, and reliable integrations between ServiceNow and other enterprise applications.
• Excellent written and verbal communication skills with the ability to present complex technical concepts to non-technical and executive audiences.
• Strong analytical and creative problem-solving abilities, with a track record of developing innovative solutions to complex challenges.
• Experience with agile methodologies and project management practices.
• Experience in large-scale consulting environments and transformational projects.
• Adequate experience translating ambiguous requirements into actionable architecture and implementation plans.
• Strong business acumen and the ability to connect technology solutions to broader organizational goals.
• Desire to continue training to gain additional micro-certifications, CIS certifications, and delivery accreditations.

Preferred Skills & Attributes

• Bachelor’s degree in Computer Science, Information Technology, Engineering; Master’s degree preferred.
• 7+ years in a ServiceNow Implementation experience with an Elite-level ServiceNow partner (not in an internal role).
• Experience implementing ServiceNow solutions in higher education and academic medical centers.
• CCT or CMA strongly preferred.
• Exposure to cloud solution architectures (AWS, Azure, GCP) and SaaS platforms.
• Proficiency with data modeling, workflow automation, and custom application development on ServiceNow.
• Demonstrated experience in mentoring and developing technical talent.
• Passion for learning and staying at the forefront of technology trends.