Director, ServiceNow - Technical Consulting

Responsibilities

• Lead ServiceNow client implementations including multiple workstreams from initial planning, requirements design, development, testing, implementation, and post engagement support.
• Provide strategic architectural vision for ServiceNow implementations that align with client needs, business goals, and industry standards.
• Utilize deep technical knowledge of ServiceNow capabilities and stay up-to-date with platform enhancements and updates.
• Engage with decision-makers to lay out project roadmaps and ensure the delivery aligns with the organizational strategies and objectives.
• Provide guidance, training, and mentorship to team members and clients on ServiceNow operations, upgrades, and development.
• Lead business development activities such as identification, proposal development, and other pursuit activities; work with the appropriate KPMG resources from other service lines/industries.
• Oversee the management and development of specific solution areas within the ServiceNow platform, ensuring they meet evolving client needs and market demands.
• Manage engagements according to KPMG’s financial/cost management policies.
• Oversee and mentor a high-performing team, fostering continuous learning and collaboration; champion the ongoing evaluation and improvement of systems and processes to maximize efficiency and effectiveness.
• Maintain key customer relationships and cross-sell other KPMG service offerings as well as maintaining satisfaction and good standing.
• Build strong internal networks within KPMG to leverage firm-wide capabilities for client solutions.

Qualifications

• Minimum eight years of recent experience in ServiceNow technology consulting; experience leading and managing systems integration projects, ensuring alignment with strategic objectives and delivering high-quality results.
• ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA) certifications preferred.
• Bachelor's degree from an accredited college/university in an appropriate field.
• Verified success in leading five (5) or more ServiceNow projects, ensuring alignment with strategic objectives and delivering high-quality results.
• Excellent analytical, data analysis and presentation skills; excellent problem-solving abilities and strategic thinking; ability to present complex technical information to diverse audiences, including executives.
• Travel as needed.
• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Benefits

KPMG offers a comprehensive compensation and benefits package. This includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year KPMG publishes a calendar of holidays to be observed during the year and provides eligible employees two breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday. Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at https://kpmg.com/us/en/how-we-work/pay-transparency.html/.