ServiceNow Technical Lead

About the role

We are seeking a highly experienced ServiceNow Developer - Technical Lead to design, develop, and optimize end-to-end solutions on the ServiceNow platform. You will lead and mentor developers, ensure high-quality and well-documented delivery, and partner closely with service owners, process owners, and cross-functional teams.

Responsibilities

• Architect, design, and implement scalable ServiceNow solutions aligned with business requirements and platform best practices.
• Lead development lifecycle end-to-end, including requirements gathering, solution design, configuration, customization, and deployment.
• Develop and optimize workflows, service requests, business rules, UI policies, automations, and integrations using Flow Designer, Integration Hub, and scripting.
• Integrate ServiceNow with enterprise systems (e.g., Workday, ERP, HRIS, project tools) using REST/SOAP APIs, MID Server, JDBC, and other technologies.
• Ensure platform performance, security, compliance, and governance, including monitoring health and usage.
• Lead platform upgrades, patches, module rollouts, and custom application development across ITSM, HRSD, and other modules.
• Provide technical leadership and mentorship to developers; conduct code reviews and enforce coding standards and architectural guidelines.
• Troubleshoot and resolve platform issues, perform performance tuning, and support capacity planning.
• Maintain data quality and integrations, including data loads, transformations, and maintenance across connected systems.
• Participate in Agile development, analyzing requirements and user stories to deliver high-quality, iterative enhancements.
• Create technical documentation, requirements definitions, specifications, and provide stakeholder training as needed.
• Support governance and change processes, including demos, CCB presentations, and release planning.
• Stay current with ServiceNow releases and recommend enhancements to maximize platform capability.

Qualifications

• 12+ years of ServiceNow development and architecture experience, including leading end-to-end solution design and mentoring developers.
• Deep expertise across major ServiceNow suites (ITSM, ITOM, HRSD, CMDB, SPM) and building scoped/custom applications.
• Strong proficiency in JavaScript, Glide API, Business Rules, Client Scripts, UI Policies, Script Includes, Flow Designer, Integration Hub, Service Portal, and platform scripting.
• Expert experience integrating ServiceNow with enterprise systems using REST/SOAP, MID Server, JDBC, and modern API frameworks.
• Proven track record in platform performance tuning, CMDB/data modeling, Discovery/Service Mapping, and maintaining instance governance.
• Experience with Service Portal development using AngularJS, HTML, CSS, and Bootstrap is a plus.
• Knowledge of MID Server, LDAP, SSO, OAuth, and Web Services integration.
• Experience in ServiceNow Scoped Applications and Custom App Development.
• Strong understanding of upgrade strategies, security models, access controls, and compliance requirements.
• Experience applying AI or automation to workflows, insights, or decision-making, with ability to evaluate emerging platform capabilities.
• Skilled in Agile/Scrum and Dev Sec Ops practices with excellent problem-solving, communication, and stakeholder management.
• ServiceNow certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) required; Nice to have CIS (ITSM/ITOM/HRSD/SPM), Advanced Admin, or Architect certifications preferred.
• Bachelor’s degree required; Master’s degree preferred.