ServiceNow Technical Lead

About the role

We are seeking a ServiceNow Tech Lead to drive the technical solution design and end-to-end implementation of ITOM and HRSD modules. In this role, you will define platform architecture, establish coding and governance standards, and mentor a team of developers. You will partner closely with business leaders, security teams, and IT process owners to transform requirements into robust platform solutions.

Location: Boston, Massachusetts. Job type: Contract.

Responsibilities

• Lead end-to-end ServiceNow support or implementations for ITOM and HRSD.
• Translate business requirements into scalable and compliant technical solutions.
• Define and maintain platform architecture, data models, and integration designs.
• Drive CMDB, Service Catalog, and Workflow design best practices.
• Configure and customize ServiceNow modules using Flows, UI Policies, Business Rules, Script Includes, Client Scripts, Widgets, and IntegrationHub.
• Develop and maintain HR Case & Knowledge Management, HR Services, Lifecycle Events, and Employee Center experiences.
• Implement ITSM processes including Incident, Problem, Change, Request, Knowledge, CMDB, SLA, and Discovery where applicable.
• Design and manage integrations between ServiceNow and external systems (REST, SOAP, MID Server, OAuth).
• Govern platform upgrades, patches, performance tuning, and security compliance.
• Ensure adherence to ServiceNow coding, naming, and security standards.
• Lead and mentor ServiceNow developers and analysts.
• Work closely with Business Stakeholders, HR, ITOM Process Owners, Security Teams, and Project Managers.
• Lead workshops, solution reviews, demos, and UAT sessions.

Qualifications

• Proven experience as a Technical Lead or Senior Developer on the ServiceNow platform.
• Deep expertise in configuring and architecting solutions for both HRSD