ServiceNow SAM Functional Consultant

Location: Edison, NJ (Remote)

About the team

The IT Asset Management Strategy Transformation team is a critical pillar within the Enterprise Technology IT Transformation Management Office responsible for modernizing, governing, and optimizing technology assets across the enterprise. This team leads the strategic evolution of IT Asset Management (ITAM) practices, ensuring alignment with business priorities, compliance requirements, and operational efficiency goals.

Responsibilities

• Software License Entitlement Management
  • Maintain accurate software entitlement records in ServiceNow SAM Pro, including purchases, renewals, true-ups, and reclamations.
  • Configure and maintain software models in ServiceNow SAM Pro, aligning entitlement rights with discovery and SaaS subscription data to ensure accurate license reconciliation, compliance calculations, and optimization insights.
  • Reconcile software license entitlements against deployed and discovered installations to identify compliance gaps and optimization opportunities.
  • Track license terms, usage rights, and renewal dates for key publishers in partnership with contract and vendor management teams.
  • Maintain a working knowledge of common software licensing models (per-user, per-device, subscription, consumption-based) across major publishers.
  • Support onboarding of software products into ServiceNow SAM Pro, ensuring accurate entitlement setup and educating product owners on SAM processes, compliance obligations, and use of asset data to meet lifecycle management expectations.
• Data Quality, Discovery & Compliance
  • Monitor and improve the quality of software discovery data feeding ServiceNow SAM, including normalization of publisher, product, and version data.
  • Resolve normalization gaps and unmatched discovery records to ensure accurate reconciliation.
  • Partner with Discovery/CMDB teams to resolve data gaps and duplicate records.
  • Investigate and remediate reconciliation exceptions.
  • Maintain software normalization rules and title mappings within ServiceNow to ensure accurate license consumption reporting.
  • Support internal and vendor-driven software audits by compiling entitlement, deployment, and usage data.
  • Identify software license compliance risks and recommend remediation actions, escalating material findings to SAM leadership.
  • Maintain documentation of compliance processes and controls in line with ITAM governance standards.
  • Support testing and validation of ServiceNow SAM enhancements, upgrades, and integrations.
• Stakeholder Support
  • Serve as a day-to-day point of contact for Product Owners and business partners with software entitlement, compliance, or reporting questions.
  • Collaborate with Procurement, Vendor Management, Security, and IT Operations to support software lifecycle decisions.
  • Provide timely, accurate responses to ad hoc data requests from stakeholders and leadership.
  • Escalate complex compliance or licensing questions and cross-team dependencies to the SAM Product Manager as needed.
• Reporting & Analytics
  • Build and maintain recurring reports and dashboards in ServiceNow, Excel, and Power BI.

Pay

The range displayed reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location, job level, and additional factors including job-related skills, experience, and relevant education or training. This position includes a bonus or variable payout component based on individual and organizational performance. Other forms of compensation, such as an annual performance-based bonus or sales incentive pay, may also be provided.

Benefits

• Comprehensive Medical Plan covering Medical, Dental, and Vision
• Short-Term and Long-Term Disability Coverage
• 401(k) Plan with Company match
• Life Insurance
• Vacation Time, Sick Leave, and Paid Holidays
• Paid Paternity and Maternity Leave