ServiceNow SAM Developer

About the Role

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries. This is a HYBRID, contract-to-permanent opportunity in Alpharetta, GA with one of Arctiq's clients.

Position Overview

The ServiceNow Software Asset Management (SAM) Professional Developer is responsible for the technical implementation, configuration, and ongoing optimization of software license lifecycle management within the ServiceNow platform. This position requires advanced technical expertise with ServiceNow Publisher Packs, as well as Procurement integration through the Shopping Cart/Shopping Hub.

Responsibilities

• Design, configure, and maintain the ServiceNow SAM Pro module, including software models, entitlements, and discovery patterns.
• Configure, customize, and support Publisher Packs for complex software licensing, including:
  • Microsoft: Manage Office 365 SaaS license consumption, SQL Server core-based licensing, and Windows Server infrastructure reporting.
  • Oracle: Configure database cluster views, perform Oracle-specific license reconciliation, and generate Effective License Position (ELP) reports.
  • IBM: Integrate with IBM License Metric Tool (ILMT) to monitor PVU-based licensing and maintain compliance across IBM software products.
• Integrate ServiceNow SAM with the Shopping Hub and Service Catalog to streamline software request fulfillment.
• Develop automated workflows for software deployment and license reclamation following catalog request approvals.
• Configure Asset Management and Procurement integrations to automatically create software entitlements from purchase orders.
• Build dashboards, reports, and automated reclamation candidate processes to identify underutilized software, improve license utilization, and reduce software spend.

Qualifications

• Strong proficiency with JavaScript within the ServiceNow platform, including ServiceNow APIs, Business Rules, Script Includes, and Flow Designer.
• Experience developing integrations using REST/SOAP APIs and Integration Hub to connect ServiceNow with external vendor portals and inventory management systems.
• Hands-on experience with Transform Maps and Data Loads to import and manage large volumes of entitlement data from legacy systems.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist – Software Asset Management (CIS-SAM) certifications are typically required.

Preferred Skills

• Experience supporting SaaS License Management for cloud-based software vendors.
• Working knowledge of ITIL v4 best practices, with emphasis on Service Request Management and IT Asset Management.