ServiceNow QA Analyst

Responsibilities

• Design, develop, and execute test plans, test cases, and test scripts to validate ServiceNow solutions.
• Perform functional, integration, regression, and user interface testing across web and mobile platforms.
• Identify, document, track, and verify defects while partnering with development teams to ensure timely resolution.
• Analyze requirements and system specifications to identify gaps, risks, and opportunities to improve quality.
• Validate release readiness by assessing test coverage, results, and potential business impacts.
• Support Agile delivery teams throughout sprint planning, testing, and release activities.
• Proactively identify risks, recommend improvements, and contribute to quality assurance best practices.

Requirements

• Bachelor’s degree in Computer Science, Software Engineering, Mathematics, Engineering, or a related technical field.
• 5+ years of experience in software quality assurance testing.
• Experience creating and executing test cases, test plans, and defect management processes.
• Strong understanding of software testing methodologies, including functional, regression, integration, and user acceptance testing.
• Experience working in Agile development environments.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent written and verbal communication skills.
• Ability to work independently while collaborating effectively with cross-functional teams.

Qualifications

• Experience testing ServiceNow applications and workflows.
• ServiceNow Certified System Administrator (CSA) certification.
• ITIL Foundation certification.
• Experience with automated testing tools and frameworks.
• Scrum or Agile-related certifications.
• Experience working directly with clients in consulting or enterprise delivery environments.

Benefits

• Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan