ServiceNow Analyst

About Cipher Mining We are an industrial-scale data center construction and operations company. We allocate data center opportunities between bitcoin mining and other high performance computing services, such as AI. We continue to develop our pipeline of power capacity at high quality data center sites, either for bitcoin mining or HPC. Our best-in-class management team leverages expertise from the technology, fintech, energy, and finance domains, as well as deep experience related to cryptocurrencies and blockchain. About The Role Cipher Digital is running a multi-workstream ServiceNow implementation covering ITSM, IRM, Vendor Management/Source-to-Pay/TPRM (integrated with Workday Financials), CSM, SecOps, and CLM. We're hiring a ServiceNow Analyst who knows the product well and can work directly with business stakeholders to translate their needs into the right ServiceNow solution — guiding them toward what the platform does well and steering them away from requests that don't fit. Responsibilities Partner with business stakeholders across workstreams to gather and clarify requirementsTranslate business processes and pain points into ServiceNow-compatible solutionsAdvise stakeholders on what ServiceNow can and can't do well, and recommend the right approach for their needDocument current-state and future-state processes, and write clear user stories/requirements for the development teamFacilitate workshops and demos to align stakeholders on process design before buildSupport UAT, training, and adoption for new workstream rolloutsAct as a liaison between business teams and technical/implementation teams Skills & Experience 4+ years of business analysis experience, ideally with ServiceNow as the primary platformSolid working knowledge of ServiceNow capabilities across modules (ITSM, IRM, CSM, SecOps, CLM, or Vendor/Procurement)Experience translating business requirements into functional specs or user storiesStrong facilitation skills — comfortable running requirements workshops with non-technical stakeholdersExcellent written and verbal communication skillsAbility to read a process and identify where ServiceNow adds value vs. where it doesn'tBackground in change management or user adoption/trainingExposure to IT compliance frameworks (SOC 2, ISO 27001) as they relate to IRM Benefits* 401K Retirement Plan with matchMedical, Dental and Vision Insurance Life and Disability Insurance And other perks! Full Time Employees