ServiceNow Project Manager

Key Responsibilities And Duties

• Manage assigned infrastructure projects from initiation through closeout.
• Take ownership of active projects already in progress and ensure continuity of execution.
• Collaborate with senior leaders and team members to develop and maintain project schedules, milestones, RAID logs, action items, and status reports.
• Lead project meetings, working sessions, implementation planning, and status reviews, documenting and sharing minutes or outcomes of sessions.
• Cook up with engineers, architects, vendors, technical teams, and business stakeholders.
• Coordinate engineers, architects, vendors, technical teams, and business stakeholders.
• Manage risks, issues, assumptions, dependencies, decisions, and change requests.
• Support infrastructure cutovers, migrations, refreshes, deployments, and modernization activities.
• Track deliverables, owners, due dates, and completion status to ensure project commitments are met.
• Escalate blockers and drive timely resolution with project teams and stakeholders.
• Maintain project documentation, governance artifacts, implementation plans, and closeout materials.
• Facilitate decision-making and ensure technical and business stakeholders remain aligned.
• Prepare executive-ready status reporting, meeting notes, stakeholder updates, and project communications.

MUST HAVE Specific Knowledge And Skills

• Ability to understand technical concepts without performing hands-on engineering work.
• Ability to manage dependencies, facilitate decisions, challenge assumptions, and maintain credibility with engineers, architects, vendors, and leadership stakeholders.
• Strong facilitation, meeting leadership, organization, and follow-through skills.
• Excellent written and verbal communication skills.
• Ability to translate technical discussions into business-friendly updates.
• Proficiency with Microsoft Project, Microsoft Teams, Smartsheet, Jira, or similar project management tools.

Additional Skills And Other Requirements

• Proven experience managing enterprise projects.
• Experience managing multiple concurrent workstreams and technical dependencies within the same or multiple projects.
• Experience coordinating cross-functional technical teams and third-party vendors while working in large, complex enterprise environments.
• Experience managing RAID logs, project schedules, status reporting, implementation plans, and stakeholder communications.
• Experience taking over projects already in flight and quickly establishing ownership.
• Service Now project management experience is required and technical experience is a plus.

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience. For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence. Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to: Helping every client make the best hiring decisions possible Matching professionals with the right IT jobs and career opportunities As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used.