ServiceNow Platform Owner (Senior Public Service Administrator, Opt. 3)
. However they said preserve ALL substantive information; do not invent or summarize away detail. So we should keep the benefits details and maybe the link as part of benefits. We need to extract sections: - About the role: The first paragraph: "Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the ServiceNow Platform Owner for DoIT, overseeing the overall direction and management of the ServiceNow Platform, including leading decision making, governance, business alignment, and platform strategy." That's about the role. - Responsibilities: The list of duties: "In this role, you will serve as a full-line supervisor assigning and reviewing work, providing guidance to staff, establishing goals, preparing and signing performance and probationary evaluations, and monitoring and approving employee timekeeping requests." Also "Essential Functions" list: "Subject to management approval, serves as the ServiceNow Platform Owner for the Department of Innovation & Technology (DoIT) overseeing the operational direction, governance, and strategic alignment of the ServiceNow Platform and associated platform services. Oversees operational delivery, platform support services, and release coordination activities for the ServiceNow Platform by directing staff engaged in platform administration, development, implementation, configuration, operational support, and platform maintenance. Serves as full line supervisor. Serves as the primary operational liaison for the ServiceNow Platform by coordinating platform governance, operational alignment, stakeholder communication, and cross-functional collaboration activities among business units, platform teams, vendors, and agency leadership. Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures. Performs other duties as required or assigned, which are reasonably within the scope of the duties enumerated above." We can combine these into responsibilities. - Requirements: Minimum Qualifications: "Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in management information systems, Information Technology (IT), computer science, or a directly related Information Technology field. Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or private business Information Technology organization. Requires three (3) years of professional experience supervising a team of Information Technology professionals in a large and highly complex public or private IT organization." - Qualifications: Preferred Qualifications list many bullet points. We'll put under Qualifications. - Skills: Could extract abilities: "Ability to analyze complex administrative challenges and technical data logically and exercise sound judgement, identify root causes, and implement strategic result-driven solutions that enhance operational efficiency and organizational effectiveness. Ability to develop and maintain cooperative working relationships with staff, managers, executives, and external stakeholders, fostering collaboration in resolving sensitive administrative issues and supporting subordinate team members or project staff. Demonstrated verbal and written communication skills to present administrative information clearly and precisely to diverse stakeholders including executives, managers, staff, subordinate staff, and external/internal auditors. Certifications in one or more of the following: ServiceNow Certified System Administrator (CSA), ServiceNow Certified Implementation Specialist (CIS) (e.g., IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), IT Business Management (ITBM)), ServiceNow Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA), ServiceNow Certified Master Architect (CMA), ITIL & Service Management Certifications, or other directly related Information Technology certifications." We can treat these as Skills. - Benefits: The list: "As a State of Illinois employee, you receive a comprehensive benefits package including: Competitive Group Insurance benefits including health, life, dental and vision plans. Flexible work schedules (when available and dependent upon position). 10-25 days of paid vacation time annually (10 days for first year of state employment). 12 days of paid sick time annually which carry over year to year. 3 paid personal business days per year. 13-14 paid holidays per year dependent on election years. 12 weeks of paid parental leave. Pension plan through the State Employees Retirement System. Deferred Compensation Program – voluntary supplemental retirement plan. Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP). Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility." We should keep that. - Pay: Not mentioned. So we should NOT include Pay section. - Schedule: Not explicitly mentioned besides flexible work schedules (when available). That's part of benefits. No explicit schedule details. So we should not create Schedule section unless posting actually states them. It mentions flexible work schedules (when available and dependent upon position). That's a schedule detail but it's vague. The instruction: never create Pay/Schedule/Benefits sections unless the posting actually states them. It does state flexible work schedules, but that's a benefit. However schedule section would be for work schedule details like hours, shift, etc. Not present. So we omit Schedule. Thus sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits. We need to use
for section headings. Use - for any list of duties/requirements/benefits, and
for prose.
We need to avoid repeating job title as heading. Not include Job ID etc.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the specifics like numbers, etc.
We need to remove duplicated lines, boilerplate, legal, EEO, etc. Also remove "Conditions of Employment" etc. That's legal/conditions; we should remove that. Also remove "The Department of Innovation & Technology (DolT) is the state's IT agency..." etc. That's boilerplate about agency; maybe we can keep some? It's descriptive but could be considered boilerplate. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The agency description might be considered boilerplate but it's substantive about the organization. However it's not about the role; it's about DoIT. Might be considered okay to keep? But it's somewhat generic. The instruction says preserve ALL substantive information; do not invent or summarize away detail. So we should keep that description if it's substantive. However it's repeated later: "The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation." That's a lot of EEO/diversity statement; that is EEO boilerplate. So we should remove that. The earlier sentence about DoIT being the state's IT agency might be okay but it's followed by EEO. Safer to remove the whole paragraph as it's largely boilerplate/EEO. The instruction says remove EEO/equal-opportunity boilerplate. So remove that.
Also remove "Revolving Door: Certain provisions..." etc. That's legal.
Also remove "Statement of Economic Interests: This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act." etc. That's legal.
Also remove "Term Appointment: Candidates hired into a term position shall be appointed for a term of 4 years..." etc. That's conditions.
Also remove "The Main Form Of Communication Will Be Through Email. Please Check Your “junk Mail”, “spam”, Or “other” Folder For Communication(s) Regarding Any Submitted Application(s). You May Receive Emails From The Following Addresses donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com Nearest Major Market: Springfield" That's application instructions/contact info; remove.
Thus we keep only the core role description, responsibilities, minimum qualifications, preferred qualifications, skills, benefits.
Now we need to format.
We'll produce:
About the role
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the ServiceNow Platform Owner for DoIT, overseeing the overall direction and management of the ServiceNow Platform, including leading decision making, governance, business alignment, and platform strategy.
Responsibilities
- Serve as a full-line supervisor: assign and review work, provide guidance to staff, establish goals, prepare and sign performance and probationary evaluations, monitor and approve employee timekeeping requests.
- Serve as the ServiceNow Platform Owner for DoIT, overseeing operational direction, governance, and strategic alignment of the ServiceNow Platform and associated platform services.
- Oversee operational delivery, platform support services, and release coordination activities for the ServiceNow Platform by directing staff engaged in platform administration, development, implementation, configuration, operational support, and platform maintenance.
- Serve as the primary operational liaison for the ServiceNow Platform by coordinating platform governance, operational alignment, stakeholder communication, and cross-functional collaboration activities among business units, platform teams, vendors, and agency leadership.
- Keep abreast of new developments in the information technology field through continuing education via online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
- Perform other duties as required or assigned that are reasonably within the scope of the duties enumerated above.
Requirements
- Knowledge, skill, and mental development equivalent to four (4) years of college with course work in management information systems, Information Technology (IT), computer science, or a directly related IT field.
- Prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or private business IT organization.
- Three (3) years of professional experience supervising a team of IT professionals in a large and highly complex public or private IT organization.
Qualifications
- Four (4) years of professional experience supporting, governing, administering, or managing an enterprise ServiceNow Platform or similar enterprise platform environment including platform governance, operational oversight, prioritization, release coordination, operational support services, or platform
for prose. We need to avoid repeating job title as heading. Not include Job ID etc. We need to preserve all substantive information; do not invent or summarize away detail. So we need to keep the specifics like numbers, etc. We need to remove duplicated lines, boilerplate, legal, EEO, etc. Also remove "Conditions of Employment" etc. That's legal/conditions; we should remove that. Also remove "The Department of Innovation & Technology (DolT) is the state's IT agency..." etc. That's boilerplate about agency; maybe we can keep some? It's descriptive but could be considered boilerplate. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The agency description might be considered boilerplate but it's substantive about the organization. However it's not about the role; it's about DoIT. Might be considered okay to keep? But it's somewhat generic. The instruction says preserve ALL substantive information; do not invent or summarize away detail. So we should keep that description if it's substantive. However it's repeated later: "The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation." That's a lot of EEO/diversity statement; that is EEO boilerplate. So we should remove that. The earlier sentence about DoIT being the state's IT agency might be okay but it's followed by EEO. Safer to remove the whole paragraph as it's largely boilerplate/EEO. The instruction says remove EEO/equal-opportunity boilerplate. So remove that. Also remove "Revolving Door: Certain provisions..." etc. That's legal. Also remove "Statement of Economic Interests: This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act." etc. That's legal. Also remove "Term Appointment: Candidates hired into a term position shall be appointed for a term of 4 years..." etc. That's conditions. Also remove "The Main Form Of Communication Will Be Through Email. Please Check Your “junk Mail”, “spam”, Or “other” Folder For Communication(s) Regarding Any Submitted Application(s). You May Receive Emails From The Following Addresses donotreply@SIL-P1.ns2cloud.com systems@SIL-P1.ns2cloud.com Nearest Major Market: Springfield" That's application instructions/contact info; remove. Thus we keep only the core role description, responsibilities, minimum qualifications, preferred qualifications, skills, benefits. Now we need to format. We'll produce:
About the role
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the ServiceNow Platform Owner for DoIT, overseeing the overall direction and management of the ServiceNow Platform, including leading decision making, governance, business alignment, and platform strategy.
Responsibilities
- Serve as a full-line supervisor: assign and review work, provide guidance to staff, establish goals, prepare and sign performance and probationary evaluations, monitor and approve employee timekeeping requests.
- Serve as the ServiceNow Platform Owner for DoIT, overseeing operational direction, governance, and strategic alignment of the ServiceNow Platform and associated platform services.
- Oversee operational delivery, platform support services, and release coordination activities for the ServiceNow Platform by directing staff engaged in platform administration, development, implementation, configuration, operational support, and platform maintenance.
- Serve as the primary operational liaison for the ServiceNow Platform by coordinating platform governance, operational alignment, stakeholder communication, and cross-functional collaboration activities among business units, platform teams, vendors, and agency leadership.
- Keep abreast of new developments in the information technology field through continuing education via online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
- Perform other duties as required or assigned that are reasonably within the scope of the duties enumerated above.
Requirements
- Knowledge, skill, and mental development equivalent to four (4) years of college with course work in management information systems, Information Technology (IT), computer science, or a directly related IT field.
- Prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or private business IT organization.
- Three (3) years of professional experience supervising a team of IT professionals in a large and highly complex public or private IT organization.
Qualifications
- Four (4) years of professional experience supporting, governing, administering, or managing an enterprise ServiceNow Platform or similar enterprise platform environment including platform governance, operational oversight, prioritization, release coordination, operational support services, or platform