ServiceNow Platform Administrator

About the role

This is a remote role. Seeking a Certified ServiceNow Platform Administrator / Architect with demonstrated experience in ServiceNow administration, configuration, and architectural support.

Responsibilities

• Perform day-to-day administration, maintenance, and operations of the ServiceNow platform.
  • Administer users, groups, roles, ACLs, and overall platform configuration.
  • Manage platform updates, patches, releases, instance clone activities, and upgrades.
  • Maintain ServiceNow foundation data and ensure data quality.
  • Plan, design, and implement new applications and configurations, including organizational group roles and Change Coordinator groups as needed.
  • Configure and support workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
  • Recommend and create application configurations, standards, and administrative evaluations based on functional specifications and application reviews.
  • Confirm that all configurations conform to US Government Client standards.
  • Implement assigned Change Requests.
  • Support system interfaces, eBonding, and internal services (e.g., eAccess).
  • Cook up and support integration between ServiceNow and other enterprise systems.
  • Provide architectural guidance for platform design, integration strategy, and long-term maintainability.
  • Support REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub.
  • Provide administration and operations support across the full ServiceNow suite, including Incident Management, Problem Management, Change Management, Service Catalog, Service Level Management, and Asset Management.
  • Perform Change Management administration, oversight, and operational support.
  • Perform Risk Management oversight.
  • Unit test systems and provide SIT/CAT plans and assistance.
  • Support Automated Test Framework (ATF), regression testing, and customer acceptance testing.
  • Document and verify that all work meets US Government Client standards.
  • Act as an escalation point for US Government Client ServiceNow support for end-user inquiries and consultation.
  • Provide ServiceNow education and training to end users and stakeholders.
  • Collaborate with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
  • Provide new development requirements as needed.
• Provide application and end-user support; serve as a ServiceNow Subject Matter Expert (SME).

Requirements

• A current ServiceNow Certified System Administrator (CSA) certification is required.
• A minimum of eight (8) to twelve (12) years of relevant experience.
• A degree from an accredited college or university in an applicable field is required. Four (4) additional years of related experience are required if the degree is not in an applicable field.
• Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
• Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Experience managing platform updates, patches, releases, instance clone activities, and upgrades.
• Experience monitoring platform performance, instance health, and ServiceNow emails and incident tickets requesting technical assistance.
• Experience supporting integrations between ServiceNow and other enterprise systems.
• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
• Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
• Experience providing end-user support, training, and operational guidance.
• Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance.
• Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
• Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
• Knowledge and experience with SDLC practices and Agile methodologies.
• Knowledge and experience with Change Management, Configuration Management, and Application Lifecycle Management (ALM).
• Knowledge and experience of Problem and Risk Management.
• Proficiency in MS Office Suite.
• Ability to leverage AI tools (e.g., GitHub Copilot, Playwright) to improve productivity and solution quality.
• Strong oral and written communication skills, including the ability to present to management and communicate effectively with both business and technical audiences.
• Strong facilitation skills to lead discussions across multiple groups and technical development teams.
• Strong troubleshooting, organizational, and rapid task-switching skills.
• Proven ability to work independently with minimal direction.
• Detailed knowledge of applicable security policies and standards.

Qualifications

• A current ServiceNow Certified System Administrator (CSA) certification is required.
• A minimum of eight (8) to twelve (12) years of relevant experience.
• A degree from an accredited college or university in an applicable field is required. Four (4) additional years of related experience are required if the degree is not in an applicable field.
• Experience with core ServiceNow modules, including Incident, Problem, Change, Request, Knowledge, and CMDB.
• Experience administering the ServiceNow platform, including users, groups, roles, ACLs, and overall platform configuration.
• Experience configuring and supporting workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Experience managing platform updates, patches, releases, instance clone activities, and upgrades.
• Experience monitoring platform performance, instance health, and ServiceNow emails and incident tickets requesting technical assistance.
• Experience supporting integrations between ServiceNow and other enterprise systems.
• Experience collaborating with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
• Experience maintaining platform governance, compliance, data quality, documentation, and SOX audit activities.
• Experience providing end-user support, training, and operational guidance.
• Working knowledge of JavaScript and ServiceNow development concepts sufficient to support technical review and solution guidance.
• Experience supporting Automated Test Framework (ATF), regression testing, and customer acceptance testing.
• Experience providing architectural guidance for platform design, integration strategy, and long-term maintainability.
• Knowledge and experience with SDLC practices and Agile methodologies.
• Knowledge and experience with Change Management, Configuration Management, and Application Lifecycle Management (ALM).
• Knowledge and experience of Problem and Risk Management.
• Proficiency in MS Office Suite.
• Ability to leverage AI tools (e.g., GitHub Copilot, Playwright) to improve productivity and solution quality.
• Strong oral and written communication skills, including the ability to present to management and communicate effectively with both business and technical audiences.
• Strong facilitation skills to lead discussions across multiple groups and technical development teams.
• Strong troubleshooting, organizational, and rapid task-switching skills.
• Proven ability to work independently with minimal direction.
• Detailed knowledge of applicable security policies and standards.