ServiceNow Platform Administrator

Location: Raleigh, North Carolina (Onsite)

About the role

We are seeking a Certified ServiceNow Platform Administrator / Architect with demonstrated experience in ServiceNow administration, configuration, and architectural support. The ideal candidate will provide day-to-day platform administration, user support, configuration management, and architectural guidance to ensure the platform effectively supports business operations and IT Service Management requirements. This role requires strong policy knowledge and communication skills.

Responsibilities

• Perform day-to-day administration, maintenance, and operations of the ServiceNow platform.
• Administer users, groups, roles, ACLs, and overall platform configuration.
• Manage platform updates, patches, releases, instance clone activities, and upgrades.
• Monitor platform performance, instance health, and technical assistance requests.
• Configure and support workflows, business rules, forms, catalogs, reports, dashboards, and notifications.
• Coordinate and support integrations between ServiceNow and other enterprise systems.
• Provide architectural guidance for platform design, integration strategy, and long-term maintainability.
• Collaborate with stakeholders to gather requirements, support enhancements, and participate in solution reviews.
• Maintain platform governance, data quality, documentation, and support audit activities.
• Serve as a ServiceNow Subject Matter Expert (SME), providing end-user support and training.

Requirements

• Education: A degree from an accredited college or university in an applicable field is required. If the degree is not in an applicable field, four additional years of related experience are required.
• Experience: A minimum of eight to twelve years of relevant experience is required. This includes experience with core ServiceNow modules (Incident, Problem, Change, Request, Knowledge, CMDB), platform administration, and managing platform updates and releases.
• Technical Skills: Experience with ServiceNow configuration, workflows, business rules, and reporting. Knowledge of JavaScript, SDLC, Agile methodologies, Change Management, and MS Office Suite is required. The ability to leverage AI tools to improve productivity is also necessary.
• All candidates must be a US Citizen or permanent status Green Card holder.
• Cannot have more than 6 months of travel outside the United States within the last five years, excluding military service.

Preferred Qualifications

• ITIL certification.
• Experience in two or more ServiceNow module areas, such as SPM, ITOM, SecOps, or CSM.
• Experience with REST API integrations, data imports/exports, Transform Maps, MID Server, and Integration Hub.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program, access to certification prep, and a library of technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.