ServiceNow Platform Administrator

About the role

We are looking for a ServiceNow Platform Administrator with agile methodology experience to support our DoD customer to implement an enterprise IT service delivery model that provides consistent, secure, high-quality, and cost-effective services to enable mission success and improve end user experience across the customer environment. On this program, we will deliver capabilities and services to implement and operate an enterprise ITSM solution, enterprise service desk and endpoint management. Requires on site (Chantilly, VA) work location 5 days a week to be in proximity of self-hosted ServiceNow instances and environment.

Responsibilities

• Serve as a ServiceNow Platform Administrator within a large enterprise.
• Create and maintain internal technical documentation, manuals, policies, and processes as it relates to operating and running the ServiceNow platform.
• Collaborate with Developers, Program Managers, Testers, and Production Support Engineers to implement innovative technical solutions via iterative approach reducing time to delivery.
• Manage and maintain self-hosted ServiceNow instances.
• Participate in a rotation of off-hours on-call support for the platform.
• Provide oversight for all aspects of platform which include monitoring health, usage, operations, and performance.
• Maintain sound understanding of enterprise and