ServiceNow Platform Manager

About the role

The ServiceNow Platform Manager is responsible for the overall health, strategy, and value delivery of the ServiceNow platform across the enterprise. This role provides leadership over platform governance, roadmap planning, technical standards, and operational excellence, ensuring ServiceNow is leveraged as a strategic enterprise workflow platform rather than a collection of point solutions. The Platform Manager partners closely with IT, business stakeholders, security, audit, and vendors to ensure the platform is scalable, secure, compliant, and aligned with organizational priorities.

Primary Duties and Responsibilities

• Provides leadership over platform governance, roadmap planning, technical standards, and operational excellence.
• Ensures ServiceNow is leveraged as a strategic enterprise workflow platform.
• Promotes alignment with organizational priorities.
• Partners with IT, business stakeholders, security, audit, and vendors to ensure scalability, security, compliance, and alignment with organizational goals.

Required Skills

• Experience managing ServiceNow platforms.
• Strong leadership skills.
• Technical expertise in ServiceNow platform management.
• Ability to partner effectively with various stakeholders.
• Knowledge of enterprise workflow platforms.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of relevant experience in IT management or a related field.
• Proven track record of successful platform management and strategic planning.

Benefits

We are committed to fostering a culture of inclusiveness, empowerment, and respect that embraces the differences in who we are. Working together, we will continue to solve complex problems every day.

We are relentless in our dedication to being a high-quality and on-time producer, delivering the highest value to our customers while continually pursuing strategic, profitable growth.

Precision Castparts (PCC) employs more than 20,000 people worldwide in more than 120 plants spread across twenty-seven states in the U.S. and more than a dozen countries.