ServiceNow Manager

About the role

The role involves managing ServiceNow client implementations, leading multiple workstreams from planning to post‑support, and engaging with stakeholders to align project delivery with organizational goals. It emphasizes professionalism, adaptability, and a collaborative work culture.

Responsibilities

• Manage ServiceNow client implementations, overseeing workstreams from planning through post‑support.
• Conduct client workshops on ITSM, ITOM, or IRM.
• Provide guidance and mentorship on ServiceNow operations.
• Lead on‑shore and off‑shore teams in agile project execution.
• Support business development activities.
• Manage engagements within financial policies.
• Uphold professional integrity.

Qualifications

• At least five years of experience managing enterprise systems.
• Minimum three years focused on ServiceNow platform management.
• Proven experience leading agile projects.
• ServiceNow System Administration certification and relevant CIS modules (preferred).
• Authorized to work in the United States without sponsorship.

Skills

• Leadership and team management.
• Stakeholder engagement.
• Technical expertise in ServiceNow modules (ITSM, ITOM, IRM, etc.).
• Adaptability and collaborative work style.
• Professionalism and integrity.