ServiceNow Manager

Role Summary

This position entails managing ServiceNow client implementations, leading multiple workstreams through planning, requirements design, development, testing, and post-implementation support. It involves conducting client workshops on ITSM, ITOM, or IRM, translating complex needs into technical requirements, and engaging decision-makers to align project delivery with organizational strategies.

Key Responsibilities

• Lead onshore and offshore teams in delivering agile-based projects.
• Provide guidance, training, and mentorship on ServiceNow operations, upgrades, and development.
• Support business development through proposal development and client engagement.
• Manage project finances in accordance with company policies.

Qualifications & Skills

• Minimum five years of experience managing large enterprise systems, with at least three years focused on ServiceNow, especially ITSM, ITOM, and IRM modules.
• Bachelor's degree or equivalent work experience.
• Experience leading ServiceNow implementations and holding relevant certifications such as ServiceNow System Administration and others like CIS - ITSM, Discovery, or Risk & Compliance.
• Proven ability to lead teams in delivering agile projects and managing client relationships.

Additional Requirements

• Ability to travel as needed.
• Ability to work legally in the U.S. without sponsorship.
• Ability to uphold professional integrity and respectfulness in the work environment.