ServiceNow Manager

About the role

Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization.

Responsibilities

• Guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design.
• Steer ServiceNow implementations and ensure solution designs for strategic technologies remain on track throughout development.
• Build strong partnerships with development teams to ensure quality across every aspect of solution delivery.
• Design solutions, review business processes, and support ongoing improvements.
• Collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support.
• Stay connected to the organization’s plans, use the latest vendor tools, and align everything with the product roadmap.

Qualifications

• Required:
• 8+ years of technology implementation
• 6+ years of ServiceNow implementation experience
• 4+ years team lead experience
• Proposal/RFP/Sales experience
• Experience with ServiceNow applications and modules
• Certified ServiceNow System Administrator
• Ability to travel up to 50% based on the work and clients served
• Limited immigration sponsorship may be available
• Bachelor’s Degree or equivalent experience
• Preferred:
• ServiceNow certification in one or more areas
• Experience with XML and SQL
• An advanced degree in the area of specialization
• Module experience: CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, Source2Pay (S2P)
• Experience with GBS on NOW, NOW Assist, Creator Workflow

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Benefits

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $144,600 to $218,000.