ServiceNow Manager

Role Overview: This position involves managing ServiceNow client implementations, leading multiple workstreams from planning to post-support, and ensuring successful project delivery. Key Responsibilities: Lead client workshops on ITSM, ITOM, or IRM, translating complex needs into technical requirements.Engage decision-makers to develop project roadmaps aligned with organizational goals.Provide guidance, training, and mentorship on ServiceNow operations, upgrades, and development.Manage on-shore and off-shore teams to deliver agile-based solutions.Support business development through proposal development and collaboration with other service lines.Oversee engagements in accordance with financial policies, maintaining professionalism and integrity. Qualifications & Skills: Minimum five years of experience managing large enterprise systems, with at least three years focused on ServiceNow, ITSM, ITOM, and IRM.Bachelor’s degree or equivalent work experience.Completed at least two ServiceNow implementations; current certifications in ServiceNow System Administration and preferred modules such as CIS-ITSM, Discovery, or Risk & Compliance.Experience leading agile teams and delivering complex projects.Ability to travel as needed and authorized to work in the U.S. without sponsorship.