ServiceNow Manager

About the role

This position involves managing ServiceNow client implementations, leading multiple workstreams from planning to post-engagement support. The manager will conduct client workshops on ITSM, ITOM, or IRM, translating complex needs into technical requirements. Responsibilities include guiding decision-makers on project roadmaps, mentoring teams, and ensuring delivery aligns with organizational strategies. The role also supports business development activities such as proposals and pursuit efforts, while managing engagements within financial policies. Collaboration with on-shore and off-shore teams and adherence to professional standards are essential.

Qualifications

• Minimum five years managing large enterprise systems, with at least three years focused on ServiceNow, especially ITSM, ITOM, and IRM.
• Bachelor’s degree or equivalent work experience.
• Experience leading ServiceNow implementations and holding relevant certifications (e.g., CSA, CIS-ITSM, CIS-Discovery, etc.).
• Proven ability to lead agile teams of various sizes and manage complex projects.
• Strong communication, leadership, and client engagement skills.

Responsibilities

• Oversee ServiceNow implementations from start to finish.
• Lead client workshops and translate needs into technical solutions.
• Guide project planning, delivery, and team mentorship.
• Support business development and proposal efforts.
• Ensure engagement success within budget and quality standards.