ServiceNow Manager

About the role

This position involves managing ServiceNow implementations, leading multiple workstreams from planning to post‑support, and engaging with clients to understand their complex needs.

Responsibilities

• Oversee ServiceNow client projects, including requirements design, development, testing, and deployment.
• Lead workshops on ITSM, ITOM, or IRM, translating client needs into technical solutions.
• Collaborate with decision‑makers to align project delivery with organizational goals.
• Mentor team members and clients on ServiceNow operations, upgrades, and development.
• Manage on‑shore and off‑shore teams in agile project delivery.
• Support business development through proposal writing and pursuit activities.
• Ensure engagement profitability according to company policies.

Qualifications

• Minimum five years’ experience managing enterprise systems, with at least three years in ServiceNow platform management focusing on ITSM, ITOM, and IRM.
• Bachelor’s degree or equivalent work experience.
• Completion of two ServiceNow implementations and current certifications in ServiceNow System Administration and relevant modules.
• Experience leading agile teams in delivering projects of various sizes.
• Strong communication, leadership, and client engagement skills.
• Authorized to work in the United States without sponsorship.