ServiceNow Manager

About the role

This position involves managing ServiceNow implementations, leading multiple workstreams from planning to post-support, and collaborating with clients to understand complex needs and translate them into technical requirements.

Responsibilities

• Oversee client projects, ensuring delivery aligns with organizational strategies.
• Facilitate workshops on ITSM, ITOM, or IRM best practices.
• Guide decision-makers, provide training, and mentor team members on ServiceNow operations and upgrades.
• Lead on-shore and off-shore teams in agile project execution.
• Support business development through proposals and collaboration across service lines.
• Manage engagements within financial policies, maintaining professionalism and integrity.

Qualifications

• At least five years of experience managing large enterprise systems, with a focus on ServiceNow (minimum three years).
• Bachelor’s degree or equivalent work experience.
• Successfully completed two ServiceNow implementations; certifications in ServiceNow System Administration and relevant modules preferred.
• Experience leading agile teams of varying sizes.

Skills

• Ability to work independently, mentor others, and communicate effectively with stakeholders.