ServiceNow Manager

About the role

Role Overview: The Manager, ServiceNow is responsible for leading client implementations of the ServiceNow platform, managing multiple workstreams from planning to post-implementation support.

Responsibilities

• Oversee ServiceNow deployment, including requirements gathering, development, testing, and delivery.
• Lead client workshops to present best practices for ITSM, ITOM, or IRM, translating complex needs into technical solutions.
• Engage with decision-makers to develop project roadmaps, ensuring alignment with organizational goals.
• Guide and mentor team members and clients on ServiceNow operations, upgrades, and development.
• Coordinate on-shore and off-shore teams to deliver agile project components.
• Support business development activities such as proposal development and client pursuits.
• Manage engagement finances in accordance with organizational policies.
• Uphold professional integrity and foster a respectful work environment.

Qualifications

• Minimum five years managing enterprise systems, with at least three years focused on ServiceNow, especially ITSM, ITOM, and IRM modules.
• Bachelor’s degree or equivalent work experience.
• Experience completing at least two ServiceNow implementations, with current certifications such as ServiceNow System Administration (CSA) and relevant CIS modules.
• Authorized to work in the US without sponsorship.

Skills

• Proven ability to lead agile teams of varying sizes.
• Strong communication, leadership, and client management skills.