ServiceNow Manager

About the role

This position involves managing ServiceNow client implementations, leading multiple workstreams from planning to post-support, and ensuring successful delivery aligned with organizational strategies.

Responsibilities

• Lead client workshops to gather and translate complex ITSM, ITOM, or IRM requirements into functional and technical solutions.
• Manage on-shore and off-shore teams to deliver agile-based projects, providing guidance and mentorship.
• Engage with decision-makers to develop project roadmaps, ensuring alignment with client objectives.
• Support business development activities, including proposal development and pursuit efforts.
• Oversee engagement financials, ensuring adherence to cost management policies.
• Uphold professional integrity, professionalism, and a respectful work environment.

Qualifications

• Minimum five years of experience managing large enterprise systems, with at least three years focused on ServiceNow platform management.
• Proven experience leading ServiceNow implementations, with certifications in ServiceNow System Administration and additional modules preferred.
• Authorized to work without sponsorship in the U.S.

Skills

• Strong leadership skills in managing teams and delivering agile projects.
• Effective communication and stakeholder engagement abilities.

Benefits

• Opportunities for professional growth, training, and a comprehensive benefits package.
• Requires travel as needed and a commitment to ethical and respectful work practices.