ServiceNow Manager
About the role
Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization.
Responsibilities
- Guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design.
- Steer ServiceNow implementations, ensuring solution designs for strategic technologies are on track throughout development.
- Build strong partnerships with development teams to help ensure quality across every aspect of solution delivery.
- Play a hands-on role in designing solutions, reviewing business processes, and supporting ongoing improvements.
- Collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support.
- Stay connected to the organization's plans, use the latest vendor tools, and make sure everything lines up with the product roadmap.
Requirements
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to mentor and provide clear guidance to others
Qualifications
- 8+ years of technology implementation
- 6+ years of ServiceNow implementation experience
- 4+ years team lead experience
- Proposal/RFP/Sales experience
- Experience with ServiceNow applications and modules
- Certified ServiceNow System Administrator
- Experience with XML, and SQL
- Experience with GBS on NOW, NOW Assist, Creator Workflow
- Experience with ITOM, HRSD, IRM/GRC, Source2Pay (S2P)
Benefits
Proposed salary range: $144,600 to $218,000. The actual offer will depend on factors such as skill set, experience, and qualifications.
Pay
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
Schedule
Flexible schedule to accommodate client and industry needs.