ServiceNow Manager

About the role

Our ServiceNow team works with clients to transform their technology services and operations. We partner with CIOs, tech executives, and service owners (HR, IT, Customer, Field Service, Project Portfolio Management) and their teams to create a future-ready operating model. Our focus is on NextGen tech, new service models, and meeting the operational needs of an organization.

Responsibilities

• Guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design.
• Steer ServiceNow implementations, ensuring solution designs for strategic technologies are on track throughout development.
• Build strong partnerships with development teams to help ensure quality across every aspect of solution delivery.
• Play a hands-on role in designing solutions, reviewing business processes, and supporting ongoing improvements.
• Collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support.
• Stay connected to the organization's plans, use the latest vendor tools, and make sure everything lines up with the product roadmap.

Requirements

• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Qualifications

• 8+ years of technology implementation
• 6+ years of ServiceNow implementation experience
• 4+ years team lead experience
• Proposal/RFP/Sales experience
• Experience with ServiceNow applications and modules
• Certified ServiceNow System Administrator
• Experience with XML, and SQL
• Experience with GBS on NOW, NOW Assist, Creator Workflow
• Module experience: CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, Source2Pay (S2P)

Benefits

Proposed salary range: $144,600 to $218,000. The actual offer will be determined based on the candidate's qualifications and experience.

Pay

The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

Schedule

Based on the work you do and the clients and industries/sectors you serve, you may be required to travel up to 50%.

Information for applicants with a need for accommodation

Learn more about accommodations.

Equal Opportunity Employer

We are committed to providing equal employment opportunity for all candidates without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected under federal, state or local laws.