ServiceNow HRSD Technical Product Owner (Human Resources Service Delivery)
Position Summary
CVS Health is seeking a ServiceNow HRSD Technical Product Owner to lead the strategy, roadmap, governance, and delivery of Human Resources Service Delivery capabilities.
Primary Duties And Responsibilities
Partner with Human Resources stakeholders, business leaders, and technical teams to define product vision, prioritize investments, develop multi-year roadmaps, and identify opportunities to improve employee experiences through automation, self-service, modernization, and process optimization.
Own and maintain the ServiceNow Human Resources Service Delivery product backlog, prioritizing features, enhancements, integrations, and defect remediation activities based on business value, risk, and organizational priorities while translating requirements into actionable delivery plans.
Lead Agile product management activities including backlog refinement, sprint planning, user story development, testing, sprint reviews, and release planning. Partner with engineering and delivery teams to ensure successful implementation of Human Resources Service Delivery capabilities while managing risks, dependencies, and delivery outcomes.
Collaborate with architects, engineers, and platform teams to evaluate solution options, support integrations, drive workflow automation, and advance platform modernization initiatives that align with enterprise architecture, security, and governance standards.
Drive continuous improvement by collaborating with stakeholders to enhance employee experiences, gather feedback, analyze performance metrics, and identify opportunities to leverage automation, artificial intelligence, reporting, analytics, and ServiceNow innovation while promoting platform governance and leading practices.
Required Qualifications
5+ years of experience serving as a Product Owner, Product Manager, Platform Owner, Business Analyst, or similar role supporting ServiceNow Human Resources Service Delivery (HRSD).
5+ years of hands-on experience with ServiceNow Human Resources Service Delivery capabilities, including: Case and Knowledge Management, Employee Center / Employee Service Center, Lifecycle Events, Employee Journeys, HR Agent Workspace, Human Resources Portal, Employee Self-Service.
5+ years of experience supporting Human Resources processes and workflows, including: Employee lifecycle management, Onboarding, Offboarding, Employee relations, Employee document management, Performance management, Employee self-service capabilities.
5+ years of experience defining requirements, managing product backlogs, creating user stories, developing acceptance criteria, and supporting Agile software delivery teams.
Current ServiceNow Certified Implementation Specialist – Human Resources Service Delivery (CIS-HR) certification.
Preferred Qualifications
Experience delivering enterprise-scale ServiceNow Human Resources Service Delivery solutions within Agile delivery environments and supporting large, complex organizations.
Experience with ServiceNow Human Resources Service Delivery capabilities including Employee Center, Employee Center Pro, Employee Journey Management, Human Resources Agent Workspace, Service Portal, Service Catalog, Case and Knowledge Management, automation, integrations, reporting, and analytics.
Experience leveraging artificial intelligence, intelligent workflows, employee self-service capabilities, and platform modernization initiatives within the ServiceNow ecosystem.
Experience supporting integrations between ServiceNow and Human Capital Management platforms such as Workday, SAP SuccessFactors, Oracle Human Capital Management, or similar Human Resources systems, including knowledge of Human Resources compliance, privacy, and data protection requirements.
Experience delivering Human Resources technology solutions within healthcare, payer, pharmacy, retail, financial services, or other highly regulated industries; Agile, Scrum, Scaled Agile Framework, Project.