Product Owner (ServiceNow)

What you’ll do as MISO’s Product Owner II (ServiceNow)

• Own and drive the product vision and roadmap for ServiceNow, partnering with stakeholders and executives to align customer needs, business outcomes, and long-term strategy.
• Use product metrics to independently identify complex insights, define new measures as needed, and translate findings into informed product direction and prioritization.
• Lead cross-functional alignment by serving as the product evangelist, guiding discovery efforts, and partnering with UX, architecture, data, and operations to ensure solutions deliver user and business value.
• Apply Agile and product-mindset principles across one or more teams by managing the backlog, facilitating sprint ceremonies, driving iterative delivery, and fostering a user-centered, adaptable team culture.
• Connect product decisions to user outcomes and business objectives by developing business cases, applying financial acumen, and aligning initiatives with organizational goals and emerging industry trends.
• Lead release planning, product launches, demos, and stakeholder updates, ensuring high-quality execution, clear communication, and a strong customer experience throughout the product lifecycle.
• Champion ServiceNow platform capabilities and promote reuse of enterprise services, workflows, integrations, and data models.

Experience/Qualifications we are looking for as our Product Owner II (ServiceNow)

• Bachelor’s degree in Business, Finance, Economics, Information Technology, Engineering, or related field, or 4 years relevant work experience equivalency;
• 3-6 years of experience in product management, product ownership, business analysis, systems engineering or related experience;
• Proven experience managing product features or product areas across the full lifecycle, with exposure to customer feedback loops, product analytics, and cross-functional collaboration;
• Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM, HRSD, CSM, SPM, CMDB, Workflow Automation, AI, or related modules;
• Understanding of cloud-based platforms, system integrations, APIs, and enterprise architecture concepts;
• Strong critical-thinking and problem-solving abilities, including analyzing complex business scenarios, synthesizing data, and drawing valid, actionable conclusions;
• Practical experience leveraging AI tools or capabilities to enhance workflows, improve decision-making, or support business outcomes;
• Proven ability to incorporate AI utilization into day-to-day responsibilities, such as automating tasks, analyzing data, or improving user experiences;
• Holds a recognized Product Owner certification (e.g., CSPO, PSPO, SAFe PO/PM) or equivalent experience in product ownership practices;
• Proficiency with product/backlog management tools such as Jira, GitHub, or ServiceNow.

Pay & Benefits

The base salary compensation range being offered for this role is $133,000 - $158,000 USD annually. Position is also eligible for an annual bonus if individual performance and company objectives are met. At MISO we offer a comprehensive benefits package, including 401k, vacation, sick and safe time, available on your first day of employment.