Product Owner

Job Summary

Caterpillar is looking for an experienced Product Owner to join the Cat Digital Direct to Customer digital product management team in our journey to shape the future of how we bring the best experience to our customers to enable the awareness, purchase and adoption of technology and VisionLink subscriptions for their entire fleet. Through collaboration with our business partners, as well as peer product and engineering teams, you will guide digital experiences that both transform and simplify our customers’ day to day work, as well as how they interact with the Cat brand, products, and services. This will be accomplished by first seeking to understand our users’ needs and workflow, as well as our business objectives. You will then lead integrated, cross product initiatives to translate those needs into compelling experiences and ultimately requirements, consistently validating with user and business feedback along the way. Your job is to help our dealers do their job better - building a better world in the process!

What You Will Do

• Maximize the value of the product and the work of the Development Team through strong partnership with engineering on creation, maintenance, and prioritization of a product backlog
• Provide vision on what is to be built, domain knowledge, and direction in alignment with Cat’s goals and customer value
• Take ownership for the success and quality of your product
• Product manage complex, cross product initiatives with high value to the organization, including prioritization, roadmap definition, and elaboration of epics and features
• Act as a connection point and orchestrator to integrate and align roadmaps and experiences across dependent product teams.
• Ensure we have deep understanding of users and their processes (triggers, steps, roles, outcomes)
• Help frame and plan new opportunities - articulating the problem or opportunity to be addressed, the impact, and assumptions and risks to be considered/mitigated
• Build tight collaboration and understanding of stakeholder needs and business goals – at times facilitating solutioning and brainstorming activities to transform broad ideas and concepts into clear goal alignment and desired customer requirements/experiences.
• Lead definition of major experience elements - covering the logic, structure, skeleton, and relationships of how an experience should come together across functions/domains

What You Will Have

• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Software Product Business Knowledge: Knowledge of and experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision.
• Software Product Management: Knowledge of software product management; ability to operate and manage software product development projects at all stages of the product development lifecycle. Ability to break down complex product requirements into simple features and functionalities.
• User Acceptance Testing (UAT): Knowledge of UAT activities, tasks, tools and techniques; ability to design, implement and evaluate acceptance tests for end-users.
• Experience managing projects using Product Management and/or Agile software tools such as Aha, ProductBoard, Azure DevOps, JIRA, Team Services, Rally

Consideration For Top Candidates

• Bachelor’s degree preferably in Computer Science, Information Systems, Communications, Engineering or related field or equivalent working experience
• Strong experience in digital product management, user experience, user research, digital strategy, or related function
• Superb communication, presentation, storytelling, interpersonal, and analytical skills
• Ability to work well within multiples teams