ServiceNow Technical Consultant (HRSD)

About the role

Astrica’s ServiceNow Technical Consultants bring their understanding of system and software architecture to implement solutions on the ServiceNow platform for our customers. They lead and prescribe clients to best practice and collaborate with team members to achieve project goals. Their ServiceNow skills are kept on the bleeding-edge, they innovate IP on the platform and serve as technical subject matter experts to clients and teammates.

Responsibilities

• Dazzle clients! Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, advising clients on best practice to create lasting value and enhanced experiences.
• Build Stuff! Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to enhance project efficiency and quality.
• Influence! Define technical and design approaches, lead scrums, and advise technical consulting resources on development and configuration activities.
• Drive quality! Estimate time and effort for technical resources and proactively communicate progress and forecast changes to the Engagement Manager.
• Own the technical quality on customer projects, participate in code reviews, and oversee go-live planning efforts.
• Assist with discovery workshops and collaborate closely with Business Process Consultants to define customer requirements.
• Participate in internal knowledge sharing, coaching, and collaboration activities and initiatives.

Requirements

• 3+ years of ServiceNow platform experience, including hands-on expertise in HR Service Delivery (HRSD), such as HR Case Management, Employee Service Center, Knowledge Management, and Lifecycle Events.
• 3-5+ years of client-facing consulting experience delivering ServiceNow or enterprise SaaS implementations, with the ability to translate HR processes and policies into scalable, user-centric solutions.
• Proven experience in Agile delivery, leading sprint ceremonies, refining user stories, and aligning development with HR business priorities and employee experience outcomes.
• Strong capability in solution design and technical oversight, including workflow/configuration, integrations (e.g., HRIS systems like Workday), data privacy considerations, and role-based access controls.
• Demonstrated success in leading technical workshops, while advising on out-of-the-box vs. custom HRSD solutions.
• Experience in one or more of the following: web technologies (HTML, CSS, AngularJS), Integrations (using REST, SOAP, Integration Hub, LDAP, SSO), and custom (scoped) application development.

Qualifications

• CSA, CAD, and ITSM (CIS) certifications, plus CIS in 3+ additional process areas outside of ITSM (ITOM, HR, CSM, UX, ITAM, or SPM).

Skills

• ServiceNow platform expertise, particularly in HR Service Delivery (HRSD).
• Agile methodologies and tools.
• Technical leadership and problem-solving skills.
• Collaboration and communication skills.
• Knowledge of web technologies and integrations.
• Experience with HRIS systems and data privacy considerations.

Benefits

We offer a flexible remote-first work environment, with occasional on-site client engagements. Astrica is an equal opportunity employer committed to diversity and inclusion.

Pay

Compensation is competitive and commensurate with experience.

Schedule

The role is contract-based, with flexible working hours to accommodate a remote-first approach.