ServiceNow HRSD Technical Consultant ( W2 Only )

Key Responsibilities

• Design, develop, and implement solutions within the ServiceNow HR Service Delivery (HRSD) module.
• Translate business requirements into technical solutions within the ServiceNow platform.
• Create and manage reports, dashboards, homepages, and database views to provide actionable insights to IT leadership.
• Lead platform upgrades, feature adoption, and new module implementations to optimize ServiceNow utilization.
• Customize and enhance ServiceNow workflows, forms, UI components, and business rules to support enterprise IT initiatives.
• Collaborate with stakeholders, engineering teams, and product owners to gather business requirements and translate them into technical solutions.
• Develop work instructions, technical documentation, and knowledge base articles to support internal teams.

Required Skills & Certifications

• Previous experience on HRSD related projects work on configuring complex HR Services, Lifecycle events, employee journeys, HR agent Workspace, Agent Chat, Reports & Dashboard etc. based solution design and configuration.
• Integration with Workday, SuccessFactors, Reporting tools like Power BI, etc
• Strong understanding of Employee Center or Employee Center Pro.
• Experience with ServiceNow Mobile App for HRSD.
• Familiarity with ServiceNow integration tools and techniques.
• Understanding of HRSD industry use cases (e.g., utilities, telecom, healthcare).
• Excellent communication and documentation skills.
• ServiceNow Certified System Administrator (CSA) - Mandatory
• ServiceNow Certified Application Developer (CAD) - Mandatory
• Certified Implementation Specialist HRSD