ServiceNow Developer - HRSD

About the role

Support the development and implementation of ServiceNow HRSD solutions by assisting in translating business requirements into technical designs. Configure and enhance ServiceNow applications, with a focus on HRSD capabilities such as case management, employee service center, and knowledge management. Collaborate with business analysts, senior developers, and architects to deliver solutions aligned with requirements and platform best practices. Develop and maintain ServiceNow components, including workflows, forms, catalogs, and integrations under guidance from senior team members. Assist in troubleshooting and resolving technical issues, including debugging and fixing defects. Participate in testing activities, including unit, system, and integration testing to ensure solution quality. Support code reviews and quality assurance efforts, incorporating feedback to improve development practices. Contribute to technical and functional documentation, including design documents and knowledge articles. Participate in demos and sprint reviews, showcasing developed functionality to stakeholders and product owners. Assist with platform upgrades and patching activities, including regression testing and issue resolution. Stay current with ServiceNow features and HRSD capabilities to support continuous learning and improvement.

Responsibilities

• Support the development and implementation of ServiceNow HRSD solutions
• Configure and enhance ServiceNow applications
• Collaborate with business analysts, senior developers, and architects
• Develop and maintain ServiceNow components
• Assist in troubleshooting and resolving technical issues
• Participate in testing activities
• Contribute to technical and functional documentation
• Participate in demos and sprint reviews
• Assist with platform upgrades and patching activities
• Stay current with ServiceNow features and HRSD capabilities

Requirements

• Active "PUBLIC TRUST" or "SECRET" clearance, or ability to obtain one prior to onboarding.
• Ability to commute to client or corporate offices within the Washington, DC metro area 2–3 days per week.
• 2–4 years of professional experience, with exposure to ServiceNow development or similar platforms.
• Bachelor’s degree in an IT-related field (or equivalent experience).
• ServiceNow Certified System Administrator (CSA) certification (or working toward certification).
• Working knowledge of ServiceNow platform, with a focus on HRSD or related modules preferred.
• Familiarity with scripting and development concepts, such as JavaScript and ServiceNow scripting (Glide).
• Basic experience with Flow Designer, IntegrationHub, or similar tools.
• Understanding of Software Development Lifecycle (SDLC) concepts and Agile methodologies.
• Exposure to web services and integrations (REST/SOAP) is a plus.
• Strong problem-solving and analytical skills, with attention to detail.
• Good written and verbal communication skills, and ability to collaborate in a team environment.
• Able to manage multiple tasks and priorities in a fast-paced environment.

Qualifications

• Active "PUBLIC TRUST" or "SECRET" clearance, or ability to obtain one prior to onboarding.
• Ability to commute to client or corporate offices within the Washington, DC metro area 2–3 days per week.
• 2–4 years of professional experience, with exposure to ServiceNow development or similar platforms.
• Bachelor’s degree in an IT-related field (or equivalent experience).
• ServiceNow Certified System Administrator (CSA) certification (or working toward certification).
• Working knowledge of ServiceNow platform, with a focus on HRSD or related modules preferred.
• Familiarity with scripting and development concepts, such as JavaScript and ServiceNow scripting (Glide).
• Basic experience with Flow Designer, IntegrationHub, or similar tools.
• Understanding of Software Development Lifecycle (SDLC) concepts and Agile methodologies.
• Exposure to web services and integrations (REST/SOAP) is a plus.
• Strong problem-solving and analytical skills, with attention to detail.
• Good written and verbal communication skills, and ability to collaborate in a team environment.
• Able to manage multiple tasks and priorities in a fast-paced environment.

Skills

• Public Trust Clearance
• ServiceNow Platform
• HRSD Capabilities
• Scripting and Development Concepts
• Flow Designer
• IntegrationHub
• Software Development Lifecycle (SDLC)
• Web Services and Integrations (REST/SOAP)
• Problem-Solving and Analytical Skills
• Written and Verbal Communication Skills
• Team Collaboration
• Multiple Task Management

Benefits

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. Benefits Include Medical, Rx, Dental & Vision Insurance, Personal and Family Sick Time & Company Paid Holidays, Parental Leave, 401(k) Retirement Plan, Group Term Life and Travel Assistance, Voluntary Life and AD&D Insurance, Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts, Transit and Parking Commuter Benefits, Short-Term & Long-Term Disability, Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities, Employee Referral Program, Corporate Sponsored Events & Community Outreach, Care.com annual membership, Employee Assistance Program, Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.).

Pay

Competitive compensation based on experience and qualifications.

Schedule

Flexible schedule to accommodate client or corporate office commutes.