ServiceNow Data Analyst

Position Summary

The ServiceNow Data Analyst will leverage a strong knowledge of Service Now features related to data analytics to help stakeholders across the organization make informed decisions.

Responsibilities

• Articulate, interpret, and translate business data to deliver insights that drive strategic business decisions and optimize employee performance
• Collaboratively partner with business leaders to extract valuable insights from raw data, fostering effective decision-making and enhancing employee performance
• Engage in collaborative efforts with team members to refine workflows and processes, actively contributing to the creation and maintenance of supporting documentation
• Cultivate a deep understanding of current enterprise applications to help maintain data fidelity within the systems
• Generate comprehensive reports and dynamic dashboards using Power BI and the ServiceNow platform, integrating data from ServiceNow and other enterprise applications
• Embrace a commitment to continuous learning, staying abreast of new processes, tools, and technologies to actively contribute to and support business growth
• Work closely with the ServiceNow development teams to define, document, and validate requirements
• Other duties as assigned

Requirements

• Bachelor's degree in Business, Data Analytics, or related field OR equivalent combination of applied skilled experience
• Minimum five years of experience in business analysis, encompassing tasks such as research, definition, analysis, and documentation of processes and policies
• Minimum of two years of experience with data analytics directly in the ServiceNow platform
• Exhibit critical thinking skills to assess stakeholder requests, asking probing questions to uncover the underlying needs and requirements
• Experience and working knowledge of various features in ServiceNow including Platform Analytics, Indicators, Database Views, and others
• Demonstrated proficiency within all applications of Office 365 (SharePoint, Power BI, Excel, PowerPoint)
• Microsoft PL300 Certification
• CompTIA Security+ Certification
• Experience with the agile methodology

Qualifications

• Minimum five years of experience in business analysis, encompassing tasks such as research, definition, analysis, and documentation of processes and policies
• Minimum of two years of experience with data analytics directly in the ServiceNow platform
• Exhibit critical thinking skills to assess stakeholder requests, asking probing questions to uncover the underlying needs and requirements
• Experience and working knowledge of various features in ServiceNow including Platform Analytics, Indicators, Database Views, and others
• Demonstrated proficiency within all applications of Office 365 (SharePoint, Power BI, Excel, PowerPoint)
• Microsoft PL300 Certification
• CompTIA Security+ Certification
• Experience with the agile methodology

Benefits

• Excellent health/dental benefits from BCBS
• See into the future with our luxurious VSP vision benefits
• Prepare for the long-haul courtesy of our 401k with company matching
• 10 days' vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

Work Conditions

• Work is typically performed in an office environment
• Must be able to remain in a stationary position for extended periods of time
• The person in this position will often move about inside the office to escort visitors, deliver packages to addressee, etc.
• Occasionally operates a computer and other office productivity machinery, such as a copy machine, and computer printer
• Must be able to lift up to 25 pounds at a time
• The person in this position frequently communicates with employees and clients