ServiceNow Engagement Manager

The ServiceNow Engagement Manager will lead complex ServiceNow transformation programs from initiation through successful delivery. This role carries ownership of engagement governance, scope, schedules, budgets, resources, risks, and change management. You will act as a senior point of contact for customers, partners, and executive stakeholders, ensuring strong alignment with business objectives.

Requirements

• 8+ years of experience in professional services, consulting, enterprise technology delivery, or a related field.
• Proven experience leading complex ServiceNow implementations, workflow programs, or broader digital transformation initiatives.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), or other relevant workflow certifications are preferred.
• Strong expertise in program and engagement governance, stakeholder management, financial oversight, resource planning, risk mitigation, and change control.
• Demonstrated experience managing executive-level customer relationships and communicating effectively with senior decision-makers.
• Proven ability to lead geographically distributed teams and coordinate partner ecosystems across complex engagements.
• Strong understanding of enterprise technology delivery methodologies and the ability to maintain delivery quality across multiple workstreams.
• Excellent communication, presentation, negotiation, facilitation, and problem-solving skills.
• Strong leadership capabilities with the ability to motivate teams, resolve conflicts, and drive accountability without relying solely on direct authority.
• Able to manage competing priorities and make sound decisions in complex, fast-paced environments.
• Bachelor’s degree or equivalent professional experience.

Benefits

• Contract position with a fully remote work arrangement within the United States.
• $55/hour on W2, with the final rate potentially varying based on qualifications, experience, and location.
• Competitive compensation package.
• Optional healthcare insurance, including medical, dental, and vision coverage.
• Major holidays.
• Paid sick leave in accordance with applicable state requirements.
• Opportunity to lead high-impact ServiceNow transformation and enterprise technology programs.
• Exposure to senior stakeholders, complex customer environments, and geographically distributed delivery teams.
• Opportunities for professional growth, leadership, and mentoring within the ServiceNow ecosystem.