SERVICE APPOINTMENT COORDINATOR

Benefits

• $15/hour plus production bonus
• Paid Time Off (PTO)
• Holiday Pay
• 401K
• Company-paid $20,000 Life Insurance Policy
• Five-day work week
• Work-Life Balance
• Discount on Vehicles, Parts & Services
• Medical Plan
• Dental Plan
• Vision Plan
• FSA
• HSA
• MASA
• Family Owned & Operated
• A fantastic work environment
• Training provided to help you further your skills
• Unlimited future as we continue to grow

Responsibilities

• Answer incoming calls from customers and schedule service appointments.
• Make outbound calls to customers
• Verify customer and vehicle information and service needs
• Display thorough knowledge of all dealership products and services
• Contact internet customers regarding their service inquiries or scheduling requests
• Complete call sheets to turn in to the Service Manager to provide feedback on the calls made
• Communicate with all service advisors and assist in making sure that customers are informed about the status of their vehicle.
• Know every appointment of the day to make sure that the service advisor/self knows the status of the vehicle
• Check to see if any special order parts have arrived on a daily basis and call the customer.
• Ensure that special order parts are handled within 15 days (customer contacted and service appointment scheduled for completion within 15 days)
• Manage the pick-up and delivery process of customer vehicles by scheduling and communicating with drivers