Service Appointment Coordinator

About the role

We are looking for a motivated and customer-focused Service Appointment Coordinator to join our team. In this role, you will communicate with customers, schedule service appointments, follow up on service opportunities, and help provide an exceptional customer experience from the first point of contact.

Responsibilities

• Respond to customer inquiries via phone, text, email, and online leads
• Schedule and confirm service appointments
• Follow up with customers regarding recommended and declined services
• Maintain accurate customer information and appointment records
• Work closely with Service Advisors and the Service Department to maximize appointment opportunities
• Provide professional, friendly, and timely communication with every customer

Requirements

• Strong communication and customer service skills
• Comfortable working with phones, text messaging, and email
• Ability to multitask and stay organized in a fast-paced environment
• Positive attitude and strong work ethic
• Previous automotive, BDC, call center, or customer service experience is a plus, but not required

Benefits

• Great team environment
• Opportunities for growth
• Chance to build a career in the automotive industry