Service Appointment Coordinator

About the Role

Casey Auto Group is seeking a Service Appointment Coordinator for our Business Development Center. This fast‑paced, customer‑focused position is the voice of our service departments, handling high‑volume inbound and outbound service calls, assisting with scheduling service appointments, and helping achieve daily appointment goals.

Responsibilities

• Answer and place high‑volume inbound and outbound service calls.
• Schedule service appointments for customers.
• Convert conversations into booked service appointments while maintaining professionalism.
• Meet or exceed daily appointment targets.

Qualifications

• Core Skills: Strong customer service and communication abilities; results‑driven and motivated by clear benchmarks.
• Education/Experience: High school diploma or GED; OR 1–3 months of related customer service/call‑center experience; or an equivalent combination of education and experience.
• Telephone Skills: Master phone training techniques with exceptional phrasing, tone, and smooth communication.
• Communication: Ability to read, comprehend, and write simple correspondence; effectively present information to customers and team members.
• Professionalism: Strict adherence to company guidelines regarding integrity, honesty, professional language, punctuality, and attendance.

Pay

$16.00 per hour plus commissions.

Schedule

Shifts Monday through Saturday, between 7:00 am and 6:00 pm.

Benefits

• Medical, dental, and vision insurance
• FSA/HSA/LPFSA options
• Prescription drug coverage
• HealthJoy app – company‑paid healthcare navigation tool
• Employee Assistance Program (EAP)
• 401(k) with company contribution upon eligibility
• Short‑ and long‑term disability
• Legal resources coverage & ID protection
• Vacation and holiday pay
• Employee referral bonus program
• Employee parts and service discounts
• Discounted gym memberships to OneLife and YMCA