ServiceNow Developer (Secret)

About the role

Seamless Migration is a Service-Disabled Veteran-Owned Small Business (SDVOSB) established in 2021 dedicated to helping businesses and organizations through automation. Our mission is to assist organizations in discovering, implementing, and maintaining solutions that adapt to their evolving business needs. We apply agile methodologies across all aspects of our business to achieve effective outcomes for our clients.

Responsibilities

• Support the implementation and configuration of core ITSM capabilities within a USSOCOM environment
• Configure and enhance Incident, Problem, Change, Knowledge, Request Management, Service Catalog, and Service Operations Workspace functionality using ServiceNow best practices
• Develop catalog items, record producers, execution plans, workflows, and routing logic
• Configure SLA/OLA management, prioritization models, categorization structures, templates, and assignment rules
• Implement CMDB driven auto assignment and risk based change management processes
• Build dashboards, reports, surveys, and operational metrics
• Configure Knowledge Management processes including article submission workflows, feedback, notifications, and access controls
• Implement and configure Service Operations Workspace including persona based views, UI actions, routing rules, and live agent integrations with Microsoft Teams
• Configure ACLs, User Criteria, UI Policies, forms, plugins, and update sets
• Conduct knowledge transfer sessions and provide guidance on ServiceNow best practices and platform administration

Requirements

Strong hands-on experience with ServiceNow ITSM implementations

• Experience configuring Incident, Problem, Change, Knowledge, and Request Management modules
• Familiarity with Flow Designer, ACLs, scripting, routing logic, and ServiceNow best practices
• Familiarity with CMDB driven workflows and Service Operations Workspace
• ServiceNow Certified Systems Administrator

Qualifications

Active Secret Clearance or higher required

Skills

Hands-on experience with ServiceNow ITSM implementations

Benefits

• 100% paid Medical, Dental & Vision for Our Employee
• 6% 401K match (Vested Immediately)
• 29 Days' PTO
• Flexible Work Schedule
• Tuition/Certification Reimbursement
• Growth Opportunities w/in an Emerging Defense Company