Mid-Level ServiceNow Developer | Remote | Active Secret Clearance Required

About the role

Description Ares Enterprise is seeking a highly experienced Senior ServiceNow Developer to support the Army Research Laboratory (ARL) Digital Business Office (DBO) contract. This senior-level position is responsible for designing, developing, integrating, and maintaining complex ServiceNow solutions that support mission-critical business operations. The Senior ServiceNow Developer serves as a technical leader for the development team, providing architectural guidance, mentoring junior developers, and delivering scalable, secure, and maintainable ServiceNow applications.

Responsibilities

• Design, develop, configure, and maintain complex ServiceNow applications and enterprise solutions.
• Lead technical implementation efforts for Project MOSS within the ARL DBO environment.
• Design scalable ServiceNow architectures that align with government requirements and platform best practices.
• Develop advanced functionality using JavaScript, GlideScript, Business Rules, Script Includes, UI Actions, UI Policies, Client Scripts, Flow Designer, IntegrationHub, and REST/SOAP APIs.
• Lead development of custom ServiceNow applications utilizing App Engine Studio and low-code capabilities.
• Design and implement integrations between ServiceNow and enterprise applications.
• Analyze customer requirements and translate them into technical designs and implementation strategies.
• Perform code reviews and establish development standards and best practices.
• Mentor junior and mid-level ServiceNow developers.
• Troubleshoot complex platform issues and recommend long-term solutions.
• Participate in architecture reviews, technical planning sessions, and Agile ceremonies.
• Develop technical documentation, design documents, deployment plans, and operational procedures.
• Support platform upgrades, release management, testing, and production deployments.
• Ensure solutions comply with cybersecurity requirements, government policies, and ServiceNow development standards.
• Collaborate with infrastructure, cybersecurity, cloud, and application teams to deliver integrated enterprise solutions.
• Identify opportunities to improve automation, operational efficiency, and platform performance.

Requirements

• Active Secret security clearance.
• Expert knowledge of JavaScript, GlideScript, Flow Designer, Business Rules, Client Scripts, Script Includes, Service Catalog, and Service Portal.
• Experience designing and implementing enterprise ServiceNow solutions.
• Experience developing REST and SOAP integrations.
• Experience supporting ServiceNow platform upgrades and application lifecycle management.
• Strong knowledge of ITIL principles and ServiceNow best practices.
• Experience working in Agile software development environments.
• Excellent analytical, organizational, and communication skills.
• Ability to lead technical discussions and mentor development teams.

Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical discipline.
• Eight (8)+ years of progressively responsible software development experience.
• Three to five (3-5) years of ServiceNow platform development experience.

Preferred Qualifications

• Experience with financial management, budget, and capital planning projects.
• Experience supporting Army, Department of Defense, or other Federal agencies.
• Experience with ServiceNow App Engine, IntegrationHub, CMDB, ITSM, ITOM, HRSD, SPM, or SecOps.
• Experience with cloud technologies including Azure or AWS.
• Experience supporting Authority to Operate (ATO), RMF, or cybersecurity initiatives.
• Familiarity with DevSecOps and CI/CD pipelines.
• Experience with automated testing frameworks for ServiceNow.
• Experience leading technical modernization initiatives.
• Knowledge of Section 508 accessibility requirements.
• Experience with AI-enabled ServiceNow capabilities, Virtual Agent, Predictive Intelligence, or Generative AI.

Preferred ServiceNow Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (one or more)
• ServiceNow Certified Technical Architect (CTA) (preferred)
• ServiceNow Certified Master Architect (highly desirable)
• ServiceNow Micro-Certifications in App Engine, Flow Designer, IntegrationHub, Performance Analytics, or AI capabilities

Preferred Certifications

• ITIL® Foundation Certification

Work Location

Candidate must be available during core government business hours and capable of supporting classified or government-directed activities as required.