ServiceNow Developer (Active Secret Clearance)
G2IT, LLC. · Scott AFB, IL · 1 mo ago
RemoteRemoteEngineeringFull-time
High Priority Qualifications, Skills, Experience, Certifications
- 9+ total years of relevant IT experience in a technical field of which 5+ years are experience leading and managing Service Management System administration services (preferably ServiceNow).
- Current ServiceNow Certified System Administrator (CSA) Certification is required.
Role and Responsibilities
- Perform implementation, administration, configuration, and/or development with ServiceNow ITSM application suite, and in identified specialties, specifically IRM, GRC & SPM.
- Contribute to the design of Service Management System (SMS) and support SMS operations, to include engineers and the SMS development life cycle.
- Evaluate evolving ServiceNow functionality, remaining cognizant of complex system interdependencies and associated business process implications.
- Maintain awareness and drive implementation of industry trends, upgrades/releases and best practices in ServiceNow reporting.
- Partner with stakeholders (internal/external) to understand requirements and ensure results meet the business needs.
- Design, develop, configure, and customize ServiceNow applications and services.
- Deliver new functionality across applications.
- Manage and perform SMS development activities, supporting the entire development lifecycle.
- Apply SDLC and DevOps principles.
- Perform response and resolution for escalated SMS service requests and incidents.
- Aid the platform administrator with incident resolution.
Qualifications and Education Requirements
- 9+ total years of relevant IT experience in a technical field of which 5+ years are experience leading and managing Service Management System administration services (preferably ServiceNow).
- Bachelor's degree in management information systems (MIS), Computer Science (CS), or related field; or an equivalent combination of education and experience (6 years of experience in lieu of degree).
- Ability to interact successfully with all levels of the Customer and IT Provider organization.
- Demonstrated experience in analytical thinking and problem-solving.
- Self-motivated and organized with a focus on driving results and strong sense of accountability.
- Current ServiceNow Certified System Administrator (CSA) Certification is required.
- US Citizen Active Secret Clearance.
PREFERRED SKILLS
- 5+ years of direct experience in ServiceNow is preferred.
- One or more of the following current ServiceNow Certifications is desirable:
- Certified Implementation Specialist - IT Service Management (CIS-ITSM)
- Certified Implementation Specialist - IT Service Management (CIS-GRC)