ServiceNow Developer w/TOP SECRET CLEARANCE

Responsibilities

• Monitor health, usage, and overall compliance of ServiceNow and its applications.
• Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
• Understand how ServiceNow can enable the client to become more efficient and configure the platform to achieve measurable benefits.
• Cook up and maintain coordination between application and platform upgrades.
• Develop systems integrations and process automation.
• Configure and maintain ServiceNow platform and associated applications.
• Work closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
• Provide overall operations and maintenance support for all ServiceNow modules and custom applications based on the release schedule.

Qualifications

• US Citizen with Active TS/SCI or TS with SCI eligibility.
• Bachelor’s Degree in Computer Science or related field.
• ServiceNow Certified System Administrator or ServiceNow Certified Application Developer.
• A minimum of 3-5 years’ experience with ServiceNow administration.
• Experience troubleshooting integration management, security, and application issues.
• Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.
• Demonstrated ability with ServiceNow case, incident, change, problem, request, CMDB and knowledge management applications.
• Experience in custom application development and workflow automation in ServiceNow.
• Experience in configuring and troubleshooting CSM Modules specific to customer portal, catalog items and case management workflows.
• Experience in API integration and troubleshoot API issues.
• Experience in IT service management and ITIL best practice implementation.
• Ability to analyze, troubleshoot and resolve complex software application related problems.
• Ability to work independently under minimum supervision.
• Exceptional customer service skills.
• Good presentation skills and able to interact with the senior executive and managers.
• Applies standard methodology, techniques, procedures, and criteria.
• Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
• Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
• Demonstrated experience supporting government agencies, customers, or contracts within federal environments.
• This includes the Intelligence Community (IC), Department of Defense (DoD), Federal Civil agencies, and military organizations.
• Prior experience supporting the same or similar contract, with an in-depth understanding of the customer environment, requirements, and operational landscape, is highly desirable.