ServiceNow Developer (SECRET)

About the role

Koniag Data Solutions, a Koniag Government Services company, is seeking a ServiceNow developer with an active Secret clearance to support KDS and our government customer in Arlington, VA.

Responsibilities

• Working with customers to help define and document business requirements for the ServiceNow platform.
• Working with development team members to modify existing and/or code new Custom Applications and Service Portal widgets.
• Coordinating with data owners to ensure appropriate controls are placed on data distribution and ACL (Access Control List) configurations.
• Responsible for creating dashboards and advanced analytics using Performance Analytics and ServiceNow Reporting tools.
• Provide Tier 3 technical support for ServiceNow applications, including troubleshooting script includes, business rules, and client scripts.
• Responsible for application development using ServiceNow App Engine and Flow Designer.
• Responsible for supporting, updating, and securing existing ServiceNow instances and integrations (REST/SOAP).
• Design and create Service Portal pages and advanced Catalog Items.
• Implement automated workflows using Flow Designer to streamline administrative and IT processes.
• Design and develop advanced reporting capabilities using ServiceNow Spotlight and PA Indicators.
• Technical support in all facets of ServiceNow technology, from instance cloning and upgrades to working with database engineers on CMDB health and data repositories.

Qualifications

• Bachelor's Degree
• 3+ years of ServiceNow development experience (Vancouver/Washington DC releases preferred).
• 3+ years of ITSM/ITOM implementation experience (replacing SharePoint development).
• Experience evaluating existing business processes to recommend and implement appropriate ServiceNow-based solutions.
• Experience with ServiceNow Performance Analytics preferred.
• In-depth knowledge of JavaScript, GlideScript, and ServiceNow APIs.
• Ability to multitask and work with minimal supervision in a highly charged and fast-paced environment.
• Present deliverables/demos to audiences with a wide variety of technical knowledge.
• Excellent written and verbal communication skills, along with customer service and troubleshooting skills.
• Secret Clearance required.

Benefits

• Health, dental, and vision insurance
• 401K with company matching
• Flexible spending accounts
• Paid holidays
• Three weeks paid time off