ServiceNow Developer

About the role

We are seeking an experienced ServiceNow Developer / Application Developer to support the operation, maintenance, and continued development of enterprise learning technologies and applications within a mission‑focused environment. The program provides the technologies and services necessary for training providers to engage the workforce, deliver learning solutions, and support data‑driven business decisions. The broader mission is to create an integrated learning enterprise that efficiently delivers high‑quality learning capabilities to the workforce.

Responsibilities

• Provide Operations & Maintenance (O&M) support for existing ServiceNow applications and the current ServiceNow instance.
• Design and develop new ServiceNow applications and capabilities based on customer and organizational requirements.
• Create, configure, and modify ServiceNow workflows, catalog items, and record producers.
• Develop, configure, and maintain ServiceNow portals.
• Develop and maintain notifications, scheduled/daily reports, and other reporting capabilities.
• Create and modify Business Rules, UI Policies, Client Scripts, and Access Control Lists (ACLs) based on customer requirements.
• Develop ServiceNow functionality using JavaScript.
• Manage and improve workflow processes within ServiceNow.
• Support development activities within an Agile software development environment.
• Track technical issues, development activities, and project requirements using JIRA.
• Support integration and development activities involving web application APIs.
• Work with relational databases and data technologies, including MySQL.
• Support applications or capabilities involving PHP scripting as required.
• Assist with systems installation and configuration activities involving Windows Server environments.
• Incorporate applicable information security (InfoSec) policies and requirements into technical and requirements documentation.

Qualifications

• Active TS/SCI clearance with Polygraph.
• Bachelor’s degree in a related field.
• 11–15 years of relevant experience.
• Demonstrated knowledge and hands‑on experience with ServiceNow and workflow process management.
• Experience providing O&M support for ServiceNow applications and instances.
• Experience developing new applications and capabilities within ServiceNow.
• Experience creating and modifying workflows, catalog items, record producers, Business Rules, UI Policies, Client Scripts, and Access Control Lists (ACLs).
• Knowledge of developing and using ServiceNow portals.
• Experience developing ServiceNow notifications and reports.
• Working knowledge of JavaScript for ServiceNow development.
• Familiarity with MySQL.
• Familiarity with PHP scripting.
• Experience developing software or applications within an Agile environment.
• Experience tracking issues and development activities using JIRA.
• Familiarity with Windows Server installation and configuration support.
• Familiarity with developing or integrating web application APIs.
• Familiarity with incorporating InfoSec policies into requirements documentation.