ServiceNow Developer

Location: Chicago, IL (Flexible for remote)

Responsibilities

• Perform hands-on configuration and customization of the ServiceNow platform to meet business requirements.
• ServiceNow modules in use include Incident Management, Change Management, Service Catalog, CMDB, Asset Management, ITOM, and more.
• Write and document clean, efficient, and maintainable code using JavaScript, including server-side (Business Rules, Script Includes, Scheduled Jobs, UI Actions, Flow Designer) and client-side (Client Scripts, UI Policies, Catalog Client Scripts).
• Code reviews and quality control checks should be undertaken as part of every update set, project, and upgrade.
• Design, develop, and maintain integrations using ServiceNow Workflow Data Fabric (IntegrationHub - Flow Designer actions, spokes, subflows), REST/SOAP APIs (both inbound Scripted REST APIs and outbound REST Messages), and middleware-based architectures.
• Apply integration patterns including ETL, e-bonding, and event-driven designs.
• Consider API transaction governance and entitlement consumption when designing and optimizing integrations.
• Provide expertise for all technical issues related to development.
• Support the administration of multiple ServiceNow instances including access control, workflow automation, data management, integrations, and system maintenance and upgrade tasks.
• Develop and maintain ServiceNow scoped applications with an understanding of application scope isolation, cross-scope access patterns, and the implications of custom table creation on platform licensing.
• Align development work with ServiceNow s Common Service Data Model (CSDM).
• Collaborate with implementation partners, system admins, business users, and IT teams to gather requirements, understand process workflows, and translate them into efficient and scalable ServiceNow solutions.
• Design and develop ServiceNow solutions including forms, workflows, scripts, business rules, UI policies, and integrations to meet business requirements and improve overall system performance.
• Manage tool configurations to ensure reliable production.
• Conduct thorough testing of ServiceNow enhancements, updates, and patches to ensure system stability, functionality, and adherence to best practices.
• Familiarity with ServiceNow Automated Test Framework (ATF) for regression testing is a plus.
• Proactively identify security considerations in business rules, integrations, and access control designs during the development process.
• Support platform security hardening activities including ACLs, security properties, data classification, and Health Scan remediation.
• Create and maintain comprehensive technical documentation, including design documents, integration runbooks, knowledge articles, system configurations, and workflows as a standard part of the development lifecycle.
• Provide training and guidance to end-users and other administrators on ServiceNow functionality and best practices.
• Leverage ServiceNow Now Assist capabilities including AI-assisted code generation (Build Agent), virtual agent design, and predictive intelligence configuration.
• Support Now Assist for ITSM use cases including case summarization, resolution recommendations, and knowledge article generation.
• Maintain ServiceNow certifications, stay updated on the latest ServiceNow features, updates, enhancements, and industry trends.
• Identify deficiencies or opportunities for process improvement and recommend solutions to optimize the use of the ServiceNow platform.

Requirements

• Minimum of 5 years of hands-on experience as a ServiceNow developer configuring and customizing the ServiceNow platform particularly for ITSM, ITOM, and HAM modules.
• Experience with ServiceNow product implementation is a bonus.
• ServiceNow certifications such as Certified Application Developer (CAD), Certified System Administrator (CSA), or Certified Implementation Specialist (CIS) in one or more ServiceNow modules.
• Proficient in ServiceNow platform configuration, including user management, access control, form design and workflow automation, scripting (server-side and client-side), business rules, UI policies, integrations, and reporting.
• Experience with IntegrationHub, REST/SOAP API development, and scoped application development.
• Understanding of CSDM and platform licensing implications of custom tables.
• Familiarity with ServiceNow Now Assist capabilities, including AI-assisted code generation (Build Agent), virtual agent design, and predictive intelligence configuration.
• Comfort working with AI-assisted development