ServiceNow Developer

Position Summary

The ServiceNow Developer enhances and maintains UVA’s enterprise IT service management capabilities. This role involves developing, configuring, and supporting scalable ServiceNow solutions that align with organizational needs and ServiceNow best practices.

Responsibilities

• Create and maintain ServiceNow workflows, Flow Designer automations, UI Policies, UI Actions, Client Scripts, Business Rules, Script Includes, ACLs, and Service Catalog Request Items
• Develop and support integrations between ServiceNow and third-party systems using REST APIs, IntegrationHub, and MID Server technologies
• Troubleshoot and resolve complex platform, integration, and application issues while documenting solutions and operational procedures
• Test, validate, and promote ServiceNow enhancements in accordance with SDLC and change management best practices
• Participate in Agile ceremonies including backlog refinement, sprint planning, estimation, peer review, and retrospectives
• Collaborate with team members and stakeholders to translate business requirements into sustainable technical solutions
• Participate in a shared on-call rotation supporting critical platform and integration issues approximately one week per month
• Maintain awareness of evolving ServiceNow platform capabilities, architecture standards, security best practices, and development patterns
• Participate in ongoing training and professional development opportunities to expand platform expertise and technical capabilities

Education and Experience

• Minimum Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent combination of education and experience. Minimum of three years of professional experience in JavaScript development or a similar programming language. Hands-on experience administering and developing within the ServiceNow platform. Experience designing and developing ServiceNow applications, workflows, scripts, and user interfaces. Strong troubleshooting and analytical problem-solving skills with the ability to resolve complex technical issues. Demonstrated ability to communicate effectively with internal and cross-functional stakeholders. Ability to work independently and collaboratively depending on project needs.
• Preferred Qualifications: Advanced degree in Computer Science, Information Technology, or related field preferred. Experience with ITSM, Service Catalog, Flow Designer, Employee Center (ESC), CMDB, IntegrationHub, Service Portal, Now Experience Framework/UI Builder, and Automated Test Framework (ATF). Experience developing and troubleshooting REST API integrations. Agile development experience. Certified ServiceNow Administrator (CSA) certification required. Certified Application Developer (CAD) certification preferred. ITIL Foundation certification preferred.