ServiceNow Developer

Primary Responsibilities

• Support the standup, configuration, and implementation of ServiceNow’s ITSM, ITOM, HRSD, CSM, PSDS, and other modules as required.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles.
• Create, maintain, and enhance Dashboards and reporting, including scheduled reports.
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc.).
• Cook up and support application and platform upgrades.
• Aid in the design, creation, and cataloging of business process flows.
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies.
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs.
• Assist with business process re-engineering activities to move ticketing and order management capabilities into ServiceNow.
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues, or conflicts.
• Develop, configure, and customize the ServiceNow platform to fit business requirements.
• Develop custom applications, enhancements, and integrations using JavaScript, AngularJS, and ServiceNow APIs to ensure tailored solutions that meet client-specific needs.
• Conduct system troubleshooting, testing, and performance tuning to ensure the highest availability and functionality.
• Orchestrate and automate tasks.
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analysts, and other team members.
• Follow, maintain, and apply documentation best practice policies, procedures, and processes throughout ServiceNow development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for ServiceNow configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal teams and align into ServiceNow development.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
• Perform upgrades, patching, and other maintenance activities as necessary.

Requirements

• Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master’s degree.
• At least three (3) years of experience designing, developing, and supporting technology infrastructure.
• At least three (3) years of ServiceNow development.
• Experience with ServiceNow upgrades.
• Expertise across advanced ServiceNow applications such as ITSM, PSDS, HRSD, ITOM, CMDB, CSM, Security, ITAM (HAM/SAM), SPM, GRC, and Portal/UI Builder.
• Strong command of JavaScript, HTML/CSS, and Glide scripting for ServiceNow development and customization.
• Experience with Agile methodologies and project management practices.
• Excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
• Ability to multi-task and self-assign work in a fast-paced environment.
• Strong communication skills that enable proactive and effective collaboration with a virtual team, including clearly articulating status and presenting to both customers and program leadership.
• Demonstrate potential and willingness to learn and adapt to rapid technological changes.
• Open to receiving mentoring from senior developers and subject matter experts.

Qualifications

• Must hold the following certifications: ServiceNow Core Certification, ServiceNow Certified Application Developer (CAD).