ServiceNow Developer

Responsibilities

• Aid in the implementation of new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities.
• Mature and enhance functionality across previously implemented ServiceNow modules.
• Drive improved workflow automation, data quality, operational transparency, and user experience.
• Foster platform-wide interoperability through integrations with FAA systems and data repositories.
• Apply Agile Software Development Life Cycle (SDLC) methodologies to lead the integration of ServiceNow with other enterprise systems.
• Collaborate with stakeholders to gather requirements and design integration solutions that align with FAA’s digital governance and enterprise architecture frameworks.
• Implement ServiceNow enhancements and integrations, leveraging best practices to ensure iterative delivery, continuous improvement, and alignment with evolving mission and operational priorities.
• Assist in promoting FAA business process reengineering and standardization to maximize the business value derived from integrated ServiceNow solutions.
• Provide all required documentation, process guides, governance artifacts, knowledge transition artifacts, and training materials to support enterprise-scale operations and adoption.

Qualifications

• Bachelor’s degree in Information Technology with three to five years of relevant experience.
• Proven experience with integrating ServiceNow with enterprise systems.
• The ability to obtain and hold a Public Trust Clearance is essential, citizenship or Green Card with 3 years of residency.
• Strong preference for individuals with ServiceNow certifications, including Certified System Administrator (CSA) and Certified Application Developer (CAD).
• Proven experience with Scrum/Agile methodologies.
• Familiarity with supporting FedRAMP-authorized software is a plus.
• Results-Driven: Demonstrates a commitment to achieving integration goals delivering superior results with minimal oversight.
• Entrepreneurial Spirit: Embraces integration challenges with creativity and resourcefulness, continuously striving for excellence and innovation.
• Highly Motivated: Brings energy and enthusiasm to their work, setting ambitious goals and pushing boundaries to achieve them.

Pay

Target salary range $80,001 - $120,000.